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ILUNION / FUNDACIÓN ONCE

Teleoperador/a - Coordinador/a (H/M/D) con catalán. Empresa de transporte / Teletrabajo turno noche

Posted 11 hours ago
€799.46 per month
0-2 years experience
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AI Summary

Provide customer support for a public transport company by resolving inquiries, managing incidents, and handling complaints. Assist users with navigation and troubleshooting across web platforms, mobile applications, and ticket vending machines.

Buscamos teleoperadores/as y coordinadores/as para el servicio de atención para empresa de transporte público.

 

Funciones: atención telefónica para resolver consultas sobre transporte publico. Gestion incidencias y reclamaciones y sugerencias. Además, se presta soporte al usuario en gestiones a través de la web, app y máquinas expendedoras.

 

Contrato: Fomento de Empleo prorrogable.

 

Jornada de 20 horas semanales en turno de noche teletrabajo:

 

  • Viernes: 19:00 a 00:00 h.
  • Sábado: 00:00 a 03:00 h y 21:00 a 00:00 h.
  • Domingo: 00:00 a 06:00 h y 22:00 a 00:00 h.
  • Lunes: 00:00 a 01:00 h.

 

Salario base: 799,46 € brutos/mes (coordinador/a) o 732,46 € brutos/mes (teleoperador/a), más pluses:

 

nocturnidad: 1,96 €/hora
idiomas: 67,15 €/mes para una jornada de 20 horas
teletrabajo: 1,05 €/día
domingos: 2,10 €/hora
festivos: 6,10 €/hora
festivos especiales: 12,93 €/hora

 

Centro de trabajo: Gran Via de les Corts Catalanes, 184, Barcelona.

 

Formación selectiva presencial: del 2 al 9 de noviembre de 2026, de 13:00 a 21:00 h (no remunerada). Incorporación prevista el 10 de noviembre. Hasta el 30 de noviembre se trabajará presencialmente en horario de 17:00 a 21:00 h para consolidar el aprendizaje. Posteriormente, la posición pasará a modalidad 100 % teletrabajo.

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