Technical Writer I

Description

Recognized as a Top Workplace in San Diego, we live and work by our core values of integrity, collaboration, innovation, respect, and service. At Corelation, we invest in our people through competitive pay, outstanding benefits, and a culture that values growth and connection. Our offerings include a generous 401(k) retirement plan, an extensive paid time off policy, and a supportive, high-performing work environment. When you join the Corelation team, you’re embarking on a journey of meaningful professional and personal development. 

What we are looking for:

Responsible for writing, creating, maintaining and updating technical documentation for Company. This includes, but is not limited to, user documentation, system manuals, white papers, design specifications or online help. Collaborates with team members to determine subject material and provide accurate information. Follows department standards and templates for documentation. Proficiently utilizes software and tools including Confluence, Jira, and Microsoft Office.

Requirements

Technical Writing:

• Creates user documentation for KeyStone including how-to-guides, instruction manuals, charts, graphs, and forms using Confluence or other software programs. Arranges for the production and distribution of documented material. Maintains records via JIRA of documentation progress. Provides input for the documentation roadmap.
• Periodically reviews documentation and recommends changes. Updates and edits previously documented material as required. Ensures accuracy of changes by conducting research in KeyStone and by consulting existing documentation and subject matter experts when necessary. 
• Writes according to set standards regarding clarity, conciseness, style, and terminology. Uses proper grammar, punctuation, and spelling. Consistently utilizes defined styles, format, templates and publication tools. Produces visuals or integrates existing visuals into documentation. Organizes information to facilitate the efficient compilation of the material. 

Systems Knowledge:

• Develops and maintains knowledge of the KeyStone system. Remains current on product updates and new releases. Maintains system awareness by working directly in KeyStone to develop documentation. Tests new software to ensure it adheres to published capabilities and written documentation. Makes recommendations to improve the KeyStone system. 
• Develops and maintains knowledge of Confluence. Utilizes Confluence tools and templates consistently and according to established guidelines. Contributes to major Confluence documentation initiatives. Provides input on Confluence architecture and design. Assists users with basic functionality and troubleshooting using established guidelines and best practices.

Collaboration:

• Collaborates with Education to publish eLearning materials.
• Confers with employees to determine subject material to be developed for publication. 
• Provides a high level of customer service for documentation requests. Communicates clearly and positively with system users at all times. Ensures timely and accurate responses to questions about documentation.
• May work with other departments to ensure internal instructions are being properly documented.

Other Duties:

• Stays diligent about honoring deadlines, keeping promises, and maintaining standards. Perform others related duties as required and assigned. Demonstrates flexibility in approach. Completes special projects as assigned.

Why You Are A Perfect Fit

Experience

Up to one year of similar or related experience.

Education

(1) A college degree (non-technical discipline) or (2) multi-craft skills acquired through extensive on-the-job training or apprenticeship programs or (3) in-depth industry and job specific technical skills acquired through a combination of formal instruction and on-the-job training.

Interpersonal Skills

Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.

Other Skills

Excellent writing and composition skills.
Able to plan, organize, and coordinate projects.
Ability to communicate effectively, both orally and in writing.
Able to understand and convey technical information.
Good analytical skills.
Good research skills.
Attention to detail and able to meet deadlines.
Ability to consistently apply styles and formats and follow template rules.
Solid problem-solving skills.
Able to use PC, Internet, and all related software programs. 

Why We Are Your Perfect Fit:

Benefits Include but not limited to:

Medical, Dental, Vision, Life Insurance

401(K) Match

Discretionary profit share

Discretionary annual bonus

Wellness Programs: Yoga and Massages

Bi-Weekly engagements (coffee tastings, trivia, etc.… )

Community Involvement

Professional Development Growth Days

Vacation Days

Floating Holidays

Sick Days

Parental leave

What you can be a part of:

Company Band

Basketball

Flag Football

Volleyball

Pay Range:

Range depends on geographic metro / zone, budget, and experience.