Technical Product Engineer - 100% Remote
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AI Summary
Job Responsibilities:
As a Technical Product Engineer for the B2C Team, you will play a critical role in ensuring exceptional technical/engineering support to our customers. You will be supported by the B2C Technical Lead with guidance, support, and supervision in your role.
While maintaining a positive, empathetic, and professional attitude toward customers at all times, you will respond promptly, and within the company’s Service Level Agreement (SLA). While providing support, you will utilize up-selling and cross-selling to promote Progressive Automations products.
Your primary responsibilities revolve around bridging the gap between the technical aspects of the Progressive Automations products and its practical applications for customers and end-users. You will assist in resolving technical issues and troubleshooting problems related to our products via various channels (phone calls, email tickets, chats).
The TPE may collaborate closely with colleagues as necessary, demonstrating the ability to work both independently and in a highly collaborative team environment. Documenting and communicating website, datasheet and product issues to the Technical Lead will show strong attention to detail.
To be successful in this role, you’ll need to stay committed to ongoing learning and professional development, and seek opportunities to expand your technical knowledge, and industry insights.
Required Skills and Experience:
- Diploma/Degree in Electronics, Mechanical or Mechatronics Engineering or equivalent.
- Previous experience in a technical product engineering role, customer support, client services, sales or a related field.
- Experience with linear motion, actuators, control systems or DC motors is considered an asset.
- Ability to stay calm and de-escalate when customers are stressed or upset.
- Strong organizational skills and ability to prioritize tasks effectively.
- Exceptional English communication skills, both written and oral.
- Experience working with CRMs and sales enablement platforms, like HubSpot, and familiarity with ERP systems, such as NetSuite.
- Minimum typing speed of 50 words per minute.
- Successful candidates must be willing to sign non-compete, intellectual property right and confidentiality agreements.
- Availability to work during Pacific Time Zone business hours (40 hours/week)
Who you are and what you will bring to the table:
- You possess a positive, empathetic and professional demeanor towards customers. You are skilled at staying calm under pressure and can de-escalate situations when necessary.
- You pay very close attention to detail to make sure customer requirements are met when providing quotations, processing of sales orders, and providing recommendations of our products in various applications.
- You have strong organizational skills and the ability to prioritize tasks effectively, which is crucial for handling multiple customers inquires and technical issues efficiently.
- You can adapt well in different situation and are able to work in a fast-paced environment, being comfortable with shifting priorities.
- Through excellent communication, you can convey technical concepts clearly to both technical and non-technical stakeholders, while possessing strong interpersonal skills to build rapport with customers.
- You are transparent with colleagues and supervisors, being honest about your work progress, challenges you are facing, to help build trust and foster a collaborative environment.
- You have great self-discipline to maintain focus and be productive during your work hours.
- You are committed to personal growth and improvement, owning up to mistakes made and taking responsibility for finding solutions to demonstrate integrity.
What We Offer:
- Competitive Salary Package
- Vertical Advancement Opportunities with a rapidly growing company
- Energetic, fun and collaborative work environment
- Training Provided
Visit our websites to learn more about us:
Please note that fluency in English is a requirement for this role, and all applicants are expected to submit their resume in English.
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