Lead technical integration initiatives as the primary point of contact for new and active customers. Facilitate technical calls, manage cutovers, and collaborate with internal teams to resolve integration challenges.
About the role
Lead technical integration initiatives as the primary point of contact for new and active customers. You'll facilitate customer technical calls, manage cutovers and failover tests, and ensure seamless integration between Rhyme's software and customer systems. This role requires someone with strong technical expertise, light development capabilities, and exceptional interpersonal skills to manage complex customer interactions
What you'll do
Lead the technical integration steps as the point of contact for new and active customers
Facilitate customer technical calls for customers to assist in technical cutovers, failover tests, and technical troubleshooting
Ensure customer satisfaction and project cadence by responding to emails and inquiries in a timely, professional, and effective manner
Test, debug, and validate integrations to ensure accuracy and performance
Collaborate with Product, Technology, and Support team members to resolve challenges
Act as the voice of the customer when working with our Product and Technology teams to create new functionality that meets the business needs of our customers
Maintain documentation of integration processes and technical solutions
Qualifications
Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience); advanced degree preferred
Minimum of 3 years of healthcare experience (revenue cycle management is a plus)
3+ years of experience in technical integration or support role, with hands-on experience in development, integrations, or system administration
Proven ability to manage time effectively across multiple projects and tasks simultaneously
Excellent influencing skills and ability to partner with a dynamic leadership team
Demonstrated ability to establish and manage credibility with large, complex organizations at VP level and above
Results-driven and self-motivated
Willing to travel a few times a year
Strong written and verbal communication skills with ability to present technical information accessibly
Exceptional problem-solving abilities and quick aptitude for learning new technologies
Competent with reading and interpreting technical information such as Da Vinci FHIR, X12, and JSON message responses
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