Technical Consultant/ServiceNow Integration Developer

Technical Consultant/ServiceNow Integration Developer

As a ServiceNow Integration Developer at Astrica, you’ll help design, develop, and maintain ServiceNow applications, catalog items, integrations, and other platform capabilities that support an enterprise-wide ServiceNow environment.

You’ll work as part of the Service Central team, helping maintain the stability, efficiency, and performance of a complex ServiceNow development ecosystem spanning multiple instances. This role is a great fit for someone who enjoys solving technical problems, building thoughtful solutions, and working across both ServiceNow development and integrations.

What you’ll do:

• Build Stuff! Design, develop, and maintain custom ServiceNow applications, workflows/flows, APIs, catalog items, integrations, and other platform capabilities as needed.
• Integrate! Develop and maintain integrations using REST/SOAP APIs, Integration Hub, Action Designer, Data Sources, and related integration technologies.
• Drive quality! Develop and maintain unit tests as part of the development lifecycle and help ensure solutions are stable, efficient, and maintainable.
• Solve Problems! Troubleshoot technical issues and use critical and creative thinking to develop effective solutions across a complex ServiceNow environment.
• Collaborate! Work with business stakeholders to gather and analyze technical requirements and ensure solutions align with business objectives.
• Keep it documented! Develop and maintain technical documentation, including design specifications, test plans, user guides, and other supporting materials.
• Share Knowledge! Maintain Knowledge Articles associated with functionality and assigned areas of responsibility.
• Keep Improving! Identify opportunities to improve processes, applications, integrations, and overall platform effectiveness.
• Stay Current! Keep up with ServiceNow releases, new features, vendor documentation, and ServiceNow best practices.
• Work Agile! Participate in Agile/Scrum development practices and successfully track, manage, and communicate the status of multiple deliverables in a fast-paced environment.

What you bring:

• 4+ years of experience with ServiceNow configuration, customization, scripting, and development.
• Bachelor’s degree or higher in Computer Science, Information Technology, or a related field.
• Strong experience with ServiceNow scripting, including Business Rules, Client Scripts, and Flow Designer.
• Strong experience with ServiceNow configuration, including tables, fields, forms, and related platform functionality.
• Experience with REST/SOAP APIs and integration technologies, including Integration Hub, Action Designer, and Data Sources.
• Advanced knowledge of ServiceNow back-end functionality and operations, including experience working across multiple application scopes and understanding of ServiceNow system table structure.
• Demonstrated experience developing on the ServiceNow platform, including core areas such as ITSM, CMDB, workflows/flows, custom applications, and integrations.
• Strong understanding of ServiceNow application design and the ability to plan and build solutions from concepts and basic requirements using a minimum viable product approach.
• Experience with Agile/Scrum methodologies.
• Strong organizational skills and the ability to manage and communicate multiple deliverables in a fast-paced environment.
• Strong problem-solving and critical-thinking skills.
• Excellent written and verbal communication skills.
• Ability to work independently and collaboratively as part of a remote team.

Extra Awesome:

• Proficiency in JavaScript, HTML, CSS, and other web development technologies.
• Experience with ServiceNow Incident Management, Request Management, and Knowledge Management.
• Familiarity with the ServiceNow Automated Test Framework (ATF).
• Advanced familiarity with ServiceNow core product functionality and experience navigating ServiceNow vendor documentation and the ServiceNow HI Portal.
• Experience identifying and implementing process improvements.
• Experience presenting technical or process improvements to leadership.
• Experience researching and understanding past organizational or technical decisions to help inform future solutions.
• Experience supporting ServiceNow application design and development from concept through implementation.

Where You’ll Work

We’re a remote-first team, which means you can do your best work from wherever you’re happiest and most productive. This role will primarily be performed remotely while collaborating with the Service Central team and business stakeholders across a complex enterprise ServiceNow environment.

Why Astrica?

At Astrica, we’re not just checking boxes—we’re reimagining what it means to be a ServiceNow partner. We blend smart automation with human-first change management, and we do it with curiosity, creativity, and a sense of humor.

Our team is made up of industry pros who love what they do and believe work should be both impactful and fun. You’ll have the opportunity to work with smart people, solve meaningful technical challenges, and continue growing your ServiceNow expertise along the way.

Astrica is an equal opportunity employer committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities. Duties, responsibilities, and activities may change at any time with or without notice.