Technical Consultant (Cloud & Managed Services)

PRIMARY OBJECTIVE 

Entry-level technical consultant providing first-line support (level 1) and supervised installation & configuration across the Oracle Primavera toolset (P6 EPPM/PPM and related products). Builds foundational capability in the Primavera / Project Controls stack and supporting cloud environments (OCI/Azure) while delivering quality client outcomes within SLAs. Open to learning — prior Primavera experience is not essential. 

KEY RESPONSIBILITIES

Technical

• Provide first-line support across phone/chat/email for the Oracle Primavera product set; triage, resolve & escalate within SLA. 
• Carry out supervised installation & configuration of Primavera toolset components (P6 EPPM/PPM), building capability through structured learning. 
• Gain supervised exposure to PPDC and cloud environments (OCI/Azure); maintain data quality & complete audits to process. 
• Produce clear documentation; contribute to the knowledge base. 

Consulting

• Gather stakeholder information and communicate clearly. 
• Comply 100% with policy & SLAs; apply structured support practices; commit to continuous learning. 
• Contribute to team delivery and support sales activities as directed. 

KNOWLEDGE AND EXPERIENCE

Mandatory (must-have) 

• Customer-service experience. 
• Strong attention to detail. 
• Computer literacy. 
• Structured problem-solving. 
• Genuine willingness to learn the Oracle Primavera toolset and PPDC / cloud environments. 

Preferred (nice-to-have) 

• Exposure to Oracle Primavera, Oracle Database or cloud platforms (OCI/Azure). 
• Service-desk or call-centre background. 
• Exposure to a work-/service-management platform (e.g. Autotask).