Team Leader - Trade Operations.COE Pak - FTC - Exports.Operations Group-PAKCOE

Job Purpose - The incumbent will be responsible for Document Checking and Export/Import Processes as per Bank’s internal policies as well as ICC guidelines and lodging the transactions in the processing system. The coverage will be all the areas of Trade Finance for various business segments

Key Result Areas - Document checking against L/C or SBLC should be as per UCP/ISBP/ISP as applicable and corresponding to all applicable ICC guidelines as well as internal policies of the bank

• Perform sanction checking of relevant parties in documents

• Handle Commodity Trade Operations documents

• Responsible for inputting documents into the system and prepare SWIFT for advising

• Ad-hoc tasks given by the Team Head

• Ensure errors/knowledge gaps resulting in rejection of docs are shared with line manager/team to address customer service issues.

Problem Solving - Managing customers’ expectations, Ideation and working on automation projects

• Participating in Team Huddles and showing enough Teamwork to provide solutions to any issues

• Ensure solutions are implemented on fast track basis and work closely with onshore unit to ensure seamless client delivery.

• Ensures efficient processing of transactions, adherence to service standard and quality services to both internal and external customers.

• Acts as a final checker of import or export bills documents and ensures the consistency of documents examination standard among checkers.

• Ensures that the practice and procedures stated in relative manual have been strictly followed during the course of transaction processing.

• Recommends actions in relation to changes in law, Rules of International Chamber of Commerce, Government regulations and bank policies which will affect the checking of import/export transactions.

Decision Making Authority & Responsibility - Taking corrective and preventive action based on Customer complaints, Ops error and quality/RCSA analysis.

• Immediately escalates any error/customer complaints/service defect/issues raised by counter party to the manager.

• Shares responsibility with his/her seniors.

• Must possess managerial capability to lead a team

Knowledge, Skills and Experience - Bachelor's Degree

• At least 5-8 years of relevant working experiences in Trade Operations

• Document checking experience of 2-3 years is a must.

• Strong communication skills and interpersonal skills

• Proficiency in MS Office (Word and Excel)

• Attentive to details, strong analytical skills and interpersonal skills

• Able to work under pressure, excellent organizational skills and good team player.