Systems Engineer Senior Principal

SAIC, a top innovator in advanced technology solutions, is seeking a Senior Principal Field Engineer to join our team in support of cutting-edge hardware, software, and system implementation programs. This position offers the flexibility of full-time telework, with some travel required for on-site customer engagements across the U.S. This position can be worked 100% remotely in the United States for the right candidate. This is a part time opportunity. Candidates must work a minimum of 30 hours/week. The ideal candidate will have deep expertise in deploying system solutions, troubleshooting complex technical challenges, and driving innovation within a collaborative and fast-paced environment.

As a Senior Principal Field Engineer, you will serve as the lead engineering representative for the implementation, optimization, and support of SAIC and multi-vendor systems. This position requires a forward-thinking individual who excels in technical problem-solving, strategic planning, and fostering strong client relationships. Your role will also involve mentoring junior technicians and delivering strategic recommendations to internal and external stakeholders.

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Responsibilities:

Key responsibilities include but are not limited to:

• Lead the implementation and testing of software maintenance releases, hardware upgrades, and engineering change orders to optimize system performance.
• Oversee and integrate support for multi-vendor solutions, including hardware, software, networking, and wireless configurations.
• Serve as the lead technical advisor for hardware and software product deployment at customer sites, ensuring successful system installations and configurations.
• Provide technical and operational oversight during the installation process, utilizing troubleshooting methodologies to diagnose and resolve complex issues in real time.
• Identify areas requiring system improvement and develop action plans to enhance product performance and customer satisfaction.
• Present technical reports, operational insights, and strategic recommendations to both internal leadership and external customer teams.
• Lead customer training initiatives, offering on-the-job or formal instruction to ensure end-users and stakeholders are proficient with the deployed systems.
• Act as the technical liaison between SAIC’s engineering teams and the customer, cultivating strong relationships to address feedback and refine products for optimal application.
• Evaluate the integration of new technologies and provide recommendations to support long-term program and strategic goals.
• Mentor and guide a team of field service technicians, fostering technical development and ensuring effective execution of field activities.

 

SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.