Systems Engineer (Puerto Rico)

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RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses – Collins Aerospace Systems, Pratt & Whitney, and Raytheon. Its 185,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA.

The following position is to join our RTX Enterprise Services team in Santa Isabel, Puerto Rico:

The Enterprise Infrastructure Services (EIS) organization at RTX is seeking a Systems Engineer to join our team. The Systems Engineer will be responsible for the administration, support, optimization, and continuous improvement of enterprise Windows and Linux server environments. This role ensures the reliability, security, and performance of critical infrastructure by managing server technologies, virtualization platforms, cloud integrations, and data management solutions. Working closely with cross-functional teams, the Systems Engineer develops and implements technology solutions, resolves complex technical issues, drives process standardization, and supports cybersecurity and compliance initiatives while delivering a high level of customer service and operational excellence.

What You Will Do

• Provide expertise, management, and support for Digital Technology systems in complex Microsoft Windows and Enterprise Linux environments, including DNS, DHCP, Active Directory, and server replication technologies.
• Administer, maintain, and troubleshoot Windows and Linux server infrastructure to ensure system reliability, availability, and performance.
• Develop and implement technology solutions based on industry best practices to support business and operational objectives.
• Diagnose and resolve complex technical issues involving hardware, operating systems, and integrated technologies.
• Manage and support virtualized environments using VMware technologies, including performance tuning of physical and virtual servers.
• Support data storage, configuration management, data retention solutions, cloud services integration, and firewall segmentation initiatives.
• Monitor system performance and utilization, identifying and implementing opportunities to improve operational efficiency and system effectiveness.
• Collaborate across organizational and cybersecurity teams to standardize processes, maintain security compliance requirements, and support enterprise technology initiatives.
• Create and maintain technical documentation, provide training on IT processes and procedures, and complete assigned tickets and tasks in a timely manner to ensure customer satisfaction.
• Travel approximately 10%.
• This position will reference written work instructions for guidance with daily job activities. Work instructions are available in English only.

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Qualifications You Must Have

• Typically requires a Bachelor's Degree or equivalent experience and minimum 8 years prior experience in IT project management, or an Advanced Degree in a related field and minimum 5 years experience.
• Proven experience administering Windows Server environments, including Active Directory (directory services), system hardening, and enterprise server management.
• Demonstrated hands-on experience with VMware virtualization platforms, including vCenter, vSphere, and ESX in production environments.
• Experience with cloud technologies including Microsoft Azure and AWS, including integration, automation, and infrastructure deployment using Ansible playbooks.
• Experience managing medium-sized server environments, including storage technologies (NAS/SAN), networking fundamentals (TCP/IP, switches, routers, firewalls), and system performance monitoring tools.
• Demonstrated experience leading technical initiatives, including configuration management, project lifecycle execution, solution development and documentation, roadmap planning, and mentoring or training team members in standard IT processes.

Qualifications We Prefer

• 8+ years experience using VMWare vCenter, vSphere, and ESX virtual computing methods
• Experience with remote services utilizing HP blade technology, VDI, HPC, HP Boost, Turbo Exceed and Loestream
• Successful integration AWS / Azure Cloud operations and business development related to associated costs
• Advanced knowledge of system performance monitoring and deployment of associated tools such as Solarwinds, Systrak, Splunk, Tanium, Eracent, Ganglia, Graphana or Prometheus.
• Patch management experience using Windows WSUS, SCCM, VMware templates or other tools
• System administration experience in a Linux environment with Basic knowledge Redhat Enterprise Linux
• Experience with license managers in a Windows or Linux environment

What We Offer

Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

Learn More & Apply Now!
Location: This position is remote. However, the successful candidate must be currently living in Puerto Rico.

Please consider the following role type definition as you apply for this role:
Remote: This position is currently designated as remote. Employees who are working in Remote roles will work primarily offsite (from home). The employee may be expected to travel to the Santa Isabel site location as needed.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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