Systems Engineer (MSP Background)

About the Role

The Systems Engineer plays a critical role in delivering high-quality, client-facing IT projects across a wide range of environments. This position is responsible for designing, implementing, and supporting infrastructure solutions spanning on-premise systems and modern cloud platforms.

This is a highly dynamic, project-focused role suited for a technically versatile professional who thrives in fast-paced environments. The ideal candidate is detail-oriented, customer-focused, and capable of managing complex implementations while maintaining a high standard of service delivery.

Key Responsibilities

Project Delivery & Implementation

• Lead and execute a wide variety of IT infrastructure projects from planning through completion, ensuring timelines and technical requirements are met
• Implement solutions across networking, server infrastructure, storage systems, and cloud platforms
• Manage and support initiatives such as server migrations, office relocations, network upgrades, virtualization deployments, and cloud transitions (e.g., Microsoft 365, Azure, AWS)
• Install, configure, and optimize network hardware including firewalls, switches, and wireless systems
• Collaborate with vendors and third-party providers to coordinate system upgrades, deployments, and integrations
• Develop detailed technical documentation, including network diagrams, configurations, and standard operating procedures
• Ensure all deliverables meet quality standards, security requirements, and best practices

• Act as the primary technical lead during client onboarding, project execution, and offboarding processes
• Build and maintain strong client relationships through clear communication, responsiveness, and technical expertise
• Translate complex technical concepts into clear, actionable insights for non-technical stakeholders
• Ensure a high-touch, “white-glove” client experience throughout all project phases
• Partner with Project Managers to align technical delivery with client expectations and business objectives

Advanced Technical Support & Mentorship

• Serve as an escalation point for complex technical challenges encountered during projects
• Participate in troubleshooting critical incidents, outages, or security concerns alongside senior technical teams
• Review and validate work completed by junior engineers to ensure accuracy and quality
• Provide mentorship, guidance, and knowledge-sharing to junior team members to support their professional development

Collaboration & Continuous Improvement

• Work cross-functionally with engineering, operations, and security teams to deliver integrated solutions
• Contribute to internal process improvements, technical standards, and best practices
• Participate in strategy discussions and technical planning sessions to support ongoing service enhancement
• Stay current with emerging technologies and industry trends to continuously improve service offerings

Required Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience)
• 5–8+ years of hands-on experience in systems engineering, infrastructure, or project-based IT roles
• Strong background in IT infrastructure, including networking, servers, storage, and virtualization
• Experience working in client-facing environments, preferably within a managed services or consulting setting
• Proven ability to manage multiple projects simultaneously in a fast-paced environment
• Excellent problem-solving, organizational, and communication skills

Technical Expertise

• Strong knowledge of cloud platforms such as Microsoft Azure, AWS, and Microsoft 365
• Experience administering Windows and/or Linux environments, including Active Directory and related services
• Proficiency in configuring and troubleshooting network infrastructure (routers, switches, firewalls, wireless systems)
• Familiarity with virtualization technologies and hybrid cloud environments
• Ability to analyze system performance and implement improvements based on operational data

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