Systems Engineer

Lightwave Dental was founded in 2016, is a high-growth company building the group model for the future of the dental industry. Lightwave is passionate about doing things the right way with a tight focus on high quality, core values, and taking care of their people. Lightwave is a dental leadership organization that focuses on partnering, training and developing dentists as the natural leaders of the dental practice. Lightwave helps dentists launch their careers, supports dentists leading high-growth dental groups, and assists doctors looking to establish their legacy as they transition into retirement. Lightwave is solving the big problems in dentistry: retirement, management, reimbursements, and partnership by providing the benefits of a group while preserving the essence of private practice. Lightwave currently supports over 80 dental offices in 4 states. For additional information, please visit lightwavedental.com. Follow us on LinkedIn, Facebook, and Instagram.

Systems Engineer

Company: Lightwave Dental

Department: Information Technology

Reports To: Sr. Director of Information Technology

Location: Remote (some travel required)

FLSA Status: Exempt

Position Summary:

The IT Systems Engineer will be responsible for designing, implementing, maintaining, and supporting our organization's IT systems. This role requires a strong technical background, excellent problem-solving skills, and the ability to collaborate with cross-functional teams. The ideal candidate will be proactive, detail-oriented, and capable of working in a fast-paced environment. 

Responsibilities:

• Database and Backup Management:
• Collaborate on migrating and managing practice management databases (SQL/Open Dental) to Microsoft Azure
• Co-manage a robust backup ecosystem (Axcient/Azure Backup), ensuring 100% recoverability for both on-premises and cloud assets
• System Design and Implementation:
• Collaborate with the IT team to design and implement robust, scalable, and secure IT systems
• Evaluate and recommend hardware and software solutions to meet business requirements
• Infrastructure Management:
• Administer and maintain servers, networks, and other IT infrastructure components
• Monitor system performance, troubleshoot issues, and optimize system resources
• Security and Compliance:
• Implement and enforce security measures to safeguard the organization's data and IT assets
• Ensure systems comply with industry standards and regulations
• Troubleshooting and Support:
• Provide technical support to end-users and resolve IT-related issues in a timely manner
• Collaborate with the helpdesk team to escalate and resolve complex problems
• Documentation:
• Create and maintain comprehensive documentation for system configurations, processes, and procedures
• Keep documentation up-to-date to facilitate knowledge sharing and training
• Collaboration:
• Work closely with other IT teams and departments to understand business needs and provide effective IT solutions
• Participate in cross-functional projects to ensure seamless integration of IT systems

 Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field

• Proven experience as an IT Systems Engineer or similar role

• Strong knowledge of system and network administration, including proficiency with operating systems, virtualization, and cloud technologies

• Familiarity with security best practices and the ability to implement and manage security measures

• Excellent problem-solving and communication skills

 Preferred Skills:

• Experience in dental or healthcare environments
• Certifications such as MCSE, CCNA, or AWS Certified Solutions Architect

• Experience with scripting and automation tools

• Knowledge of ITIL framework

In return for providing an excellent employee and patient experience, we offer a great benefits package to include health and dental benefits, 401(k), holiday pay and paid time off.