Surrogacy Match Expert (Gestational Carriers)

Position description

As a Surrogacy Match Expert for Gestational Carriers, you will be responsible for guiding, educating, and actively matching surrogates using our proprietary Matching Matters process. This involves successfully matching surrogates with the appropriate intended parents. Additionally, you will support the team in fostering strong relationships with surrogates and enhancing their experience as they embark on their surrogacy journey. In this role, you will collaborate with surrogates, the matching team, and operations teams to provide comprehensive education and support.

Position responsibilities

• Conduct matching consultations with gestational carriers (and their partner).
• Identify high-quality matches that meet legal, clinical, and personal requirements for surrogates and intended parents.
• Collaborate with the Surrogate Engagement Team, Match Experts, and other departments to support efficient, effective matching processes.
• Present surrogate matches to other match experts and provide clear, detailed information during the selection process.
• Build trusting relationships with surrogates by listening to their concerns, addressing their needs, and offering flexible support, including after-hours availability at times.
• Maintain accurate CRM records and coordinate communication to ensure smooth and timely match progression.

Experience and skills

• Bachelor’s Degree
• Minimum two years of experience in client or patient-facing roles providing service and communication.
• Proficiency in computer and data entry skills.
• Exceptional organizational skills with a keen attention to detail.
• Passion for working with growing organizations, recognizing the impact of growth.
• Effective written and verbal communication abilities.
• The capacity to consider multiple factors simultaneously and carefully evaluate potential outcomes to demonstrate successful scenario navigation.
• Experience in the medical, social work, mental health, infertility, or third-party reproduction fields is advantageous.
• Natural charisma and trustworthiness
• The ability to be courageous and to inspire others to be courageous in the midst of difficult conversations. 

We offer: 

• Generous PTO
• Remote-first culture, with participation in in-person Employee Events
• Travel for Employee Events
• Medical, dental, vision, short- and long-term disability, basic life, and voluntary life
• 401(k) with matching contributions
• FSAs
• Continuing education allowance
• The opportunity to make a difference and help build families

Employment Type: Full Time

Reports To: Sherry Tenge

ConceiveAbilities is an equal opportunity employer.