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AI Summary
The supervisor oversees daily operations of the Case Management unit, providing clinical direction and guidance to staff. They monitor team performance, ensure regulatory compliance, and support process improvement initiatives.
Role Overview: The Supervisor, Integrated Case Management, oversees the daily operations of the Case Management unit, providing clinical direction, guidance, and oversight of case management services.
Work Arrangement:
- Remote - Associate must reside in Michigan (MI)
Responsibilities:
- Provide daily oversight and clinical direction for the Case Management unit.
- Supervise and support staff conducting case management, care coordination, and screening activities.
- Monitor team performance, productivity, and quality to ensure compliance with organizational and regulatory standards
- Assist in the implementation and execution of departmental goals, workflows, and operational plans
- Serve as a resource to staff for clinical and operational guidance
- Ensure timely and accurate documentation, reporting, and case management activities
- Collaborate with internal teams and leadership to support member care and service delivery
- Identify opportunities for process improvement and support workflow efficiencies
- Participate in staff training, coaching, and performance management activities
- Support occasional field work alongside care managers and community-based staff
Education & Experience:
- Bachelor’s of Science in Nursing is required
- Unrestricted licensed Registered Nurse (RN) in MI license
- Master’s degree in social work with a current, unrestricted MI LMSW or LCSW license
- 1 to 3 years of supervisory or field leadership experience
- 3 to 5 years of case management experience supporting care management in a clinical or managed care environment
- Designation of Certified Case Manager is preferred.
Licensure:
- Unrestricted licensed RN in MI license
- Master’s degree in social work with a current, unrestricted MI LMSW or LCSW license
Skills & Abilities:
- Strong clinical knowledge of case management and care coordination practices
- Leadership skills with the ability to coach, mentor, and develop staff
- Ability to manage multiple priorities in a fast-paced environment
- Strong organizational and problem-solving skills
- Knowledge of healthcare regulations, standards, and compliance requirements
- Effective communication and interpersonal skills across cross-functional teams
- Ability to analyze workflows and implement process improvements
- Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint); Access a plus
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