Support Agent - Albania

We are allO—the digital backbone of restaurants, the future of gastronomy, and the reliable partner of local businesses. We are bringing a revolution to restaurants in Europe and empowering them to become local champions with an all-in-one operating system. We are a team with people over 15 different nationalities and serve more than a thousand restaurants in Germany. 

Join allO and help revolutionize the future of gastronomy with us!

• Language Skills: Super fluent German and acceptable English are mandatory.

• The Support Mindset: You possess a super patient personality  and a service-driven mentality.

• Tech Savvy: You have a good understanding of using modern software.

• Experience: Previous experience in gastronomy is a big plus.

• Flexibility: Open to shift work. Possibility of working over weekends and public holidays (max 40h per week).

• Location: You must be based in Albania. 

• Customer Communication: Support and communicate with our customers (restaurants) via telephone or online chat.

• Triage & Categorization: Identify the type, urgency, and importance of issues and tag them correctly in our support software.

• Problem Resolution & Escalation: Resolve issues using available knowledge or escalate to the tech support team with a high-quality summary.

• Operational Continuity: Follow up on open tasks at the start of each working day and hand over open tasks to colleagues at the end of the day.

• Cross-Functional Collaboration: Work closely with our tech support team (available during all working hours) to ensure commercial promises are operationally deliverable.

• Customer Experience: Ensure lightning-fast, high-quality resolutions to keep restaurant operations running smoothly.
  

• Competitive Compensation: We offer a very competitive and attractive salary package. 

• Direct Impact: You are the reason our customers are happy and our growth is sustainable.

• Ownership: The opportunity to take ownership and help build the leading restaurant management tech platform.

• Startup Environment: A collaborative, fast-paced atmosphere with significant room for personal growth.

• Diverse Team: A very motivated, international team with a flat structure.

• Full Perks & Benefits:  

  • 30 paid vacation days per year (for full-time position).

  • Regular team events full of fun and spirit.

  • Discounts on brands via corporate benefits.