Supervisor, Field Claims
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AI Summary
Job ID: 10140
Employment Type: Existing Role
Work Environment: This role is designated as fully remote. You may work from any of the following locations: Winnipeg, MB; Wawanesa, MB; Vancouver, BC; Calgary, AB; Edmonton, AB; Lethbridge, AB; Toronto (North York), ON; Kitchener, ON; Ottawa, ON; Moncton, NB; Dartmouth; NS.
Working Business Language: English.
Salary: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided with generous vacation time, personal days, premium free benefits and pension plan.
The salary offered for this role is determined with consideration to various factors, including but not limited to: your work location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role. The salary offered is estimated to be within the following range: $85,000 - $100,000. Candidates with salary expectations outside of the range are still encouraged to apply.
About The Wawanesa Mutual Insurance Company
Founded in 1896, The Wawanesa Mutual Insurance Company is one of Canada’s largest mutual insurers, 100% owned by its members, with more than $4.1 billion in annual revenue and $12.5 billion in assets. Headquartered in Winnipeg, Wawanesa is the parent company of Wawanesa Life, which provides life insurance solutions throughout Canada, and Western Financial Group, a leading national distributor of personal and business insurance. In March of 2026, Wawanesa entered into an agreement to acquire Everest Insurance Company of Canada to strengthen its commercial insurance capabilities and advance its long-term growth strategy.
Wawanesa proudly serves more than 1.8 million members and we are home to more than 3,000 employees across Canada. The company actively gives back to organizations that strengthen communities, donating more than $4 million annually to charitable organizations, including more than $2 million each year in support of people on the front lines of climate change. Learn more at wawanesa.com.
We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.
Job Overview
The Field Claims Supervisor contributes to Wawanesa’s goal of delivering an exceptional and consistent claims service experience by providing leadership to the claims team, focusing on the achievement of key business goals and customer service standards.
The deadline to apply is: Tuesday, July 7, 2026.
Job Responsibilities
- Provide exceptional customer service.
- Coordinate and supervise daily activities of claims team.
- Provide guidance and leadership to staff and specialists.
- Manage service levels by organizing, distributing, monitoring workflow and setting priorities to ensure maximum efficiency and productivity as guided by corporate policies, procedures and business plans.
- Conduct or contribute to employee development, and employee performance management through coaching and following up on the development of their team’s technical competencies.
- Conduct periodic review of claims files and coach team to strive for continuous improvement and development by setting and tracking individual and team performance objectives.
- Provide direction and leadership in areas such as liability determination, investigation, policy interpretation, settlement negotiations and establishing reserves for claims.
- Perform other duties as assigned.
Qualifications
- 5+ years progressive property insurance adjusting experience, field property experience a strong asset.
- Chartered Insurance Professional Designation and a desire to continue relevant industry education (FCIP, etc.).
- Strong organizational and time management skills, with the ability to prioritize work, manage competing demands, and maintain team productivity in a fast-paced environment.
- Proven ability to coach, guide, and motivate employees to support performance, technical development, and continuous improvement.
- Effective communication skills, with the ability to provide clear direction, set expectations, and establish performance standards for individuals and teams.
- Confident decision-making skills, supported by sound judgment, analytical thinking, and the ability to assess claims-related issues and recommend appropriate action.
- Strong customer service orientation, including empathy, professionalism, and a commitment to delivering a consistent claims experience.
- Strong investigative, analytical, negotiation, and problem-solving skills.
- Solid knowledge of property claims, policy wordings, coverage interpretation, corporate guidelines, policies, and procedures.
Diversity Equity, Inclusion & Belonging
At Wawanesa, we are committed to Diversity, Equity, Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people – this is supported by having a representative workforce.
We welcome applications from all qualified candidates, including racialized persons, women, Indigenous Peoples, persons with disabilities, members of the 2SLGBTQIA+ community, gender-diverse and neurodiverse individuals, and anyone who can contribute to the further diversification of thought and ideas.
We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process, please reach out in confidence to jobs@wawanesa.com.
All Wawanesa job applicants are subject to Wawanesa's Privacy Policy.
Please note that the recruitment process for this position may involve the use of AI tools to screen, assess, or select applicants. All final decisions are taken or reviewed by human recruiters and human hiring leaders in compliance with all applicable legislation.
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