SunSystems Application Consultant (Khmer-speaking)

Responsibilities

Pre-sales consultation
You will support our sales team during pre-sales to understand the customer needs and work out a plan to implement our services and solutions to help mitigate their problems.

• Uncover business problems

• Acquire and examine customer needs and requirements

• Develop an initial view of the solution

• Prepare software presentation and demonstration that specifically address the customer problems

• Define detailed project implementation plans

Software implementation
You play a critical role in ensuring the implementation project is rolled out according to plan.

• Business analysis and mapping

• System installation and configuration

• Data migration

• End-user onboarding and training

• User acceptance testing

Post-implementation support
You understand that maintaining a healthy relationship with customers post-implementation is critical, and sometimes, issues do arise.

You don't mind supporting customers whenever needed and being proactive in ensuring issues are promptly resolved and customers are happy.

• Diagnose, research, and analyse issues related to the platform, software functionality, configuration, and data

• Respond promptly to customers' queries and feedback

• Diligently walk customers through a series of actions to resolve issues and advise improvements

• Follow up with customers to ensure all issues are fixed

Requirements

• 3-5 years experience in Infor Sunsystems application consulting

• Fluent in English and Khmer.

• Khmer citizen.

• An infinitely curious and open mind to learn and grow.

• Adoption of our core values.

• Excellent problem-solving, negotiation, and interpersonal skills.

• Effective in time management and task prioritisation.

• A genuine passion for delighting customers and willingness to travel for work.

• A risk-taker who can work independently and can tolerate stressful workloads.

What’s TRG International offering to you?

• Competitive salary package

• Collaboration with our diverse and inclusive TRG community, including colleagues working from anywhere across the globe.

• Strong culture supporting your learning, development, and growth.

• Participation in multiple (12+) networking, collaboration, learning, and training events each month.

• Training and certification support.

• Free access to our library (1000+ books and still counting), multiple online training portals/ universities/ academies

• Get coached by TRG’s founder and CEO or other experts in our coaching and mentoring network.

Our recruitment process

Apply by clicking on 'Apply for this job' --> Do the Pre-hire assessments (received via email right after your application submission, please complete them within 3 days) --> 1st Interview with HR Team --> 2nd Interview with Line Manager --> Offer