Student Success Specialist

KINEDRIK by EADIC is an international education institution focused on empowering engineers and architects through practical, industry-driven learning experiences. We believe knowledge only creates impact when it is applied.

We are seeking a highly organized, empathetic, and proactive Bilingual International Student Success Advisor to support and guide our international student community. This position plays a key role in ensuring student retention, academic success, and seamless administrative support.

As the main point of contact between students, academic platforms, and financial processes, you will help create a positive student experience while also supporting retention and commercial reactivation initiatives when necessary.

Key Responsibilities

Student Support & Help Desk

• Serve as the primary point of contact for students through phone calls, WhatsApp, and email.

• Provide first-level technical support related to access and use of educational platforms.

• Coordinate and follow up on academic concerns with instructors or tutors.

Documentation & Administrative Management

• Review, verify, and manage official documentation from international students.

• Ensure student files comply with institutional and certification requirements.

• Maintain accurate and updated student records.

Financial Follow-Up

• Monitor payment plans and student installments.

• Handle payment issues such as declined transactions or delayed payments professionally and empathetically.

• Maintain accurate payment records and provide updates when required.

Retention & Student Engagement

• Monitor student activity and identify potential dropout risks.

• Execute student retention and re-engagement strategies.

• Conduct follow-up calls to offer additional certifications, program extensions, and reactivate inactive leads.

Requirements

• Technical degree or Technologist diploma required (Preferred backgrounds: Engineering, Architecture, or related fields).

• Minimum 2 years of experience in customer service, academic support, preventive collections, student success, or consultative sales.

• Experience in EdTech, educational institutions, or international services is highly preferred.

• Fluent English (spoken and written) with the ability to maintain professional conversations with students from different regions around the world.

• Advanced proficiency in Excel and/or Google Sheets.

• Experience using CRM systems.

• Experience working with Learning Management Systems (LMS) such as Moodle or similar platforms.

Conditions

• 100% remote

• Monday to Friday: 5:00 AM – 2:45 PM Colombia Time

• Salary Range: USD 400–500 per month

• International work environment

• Opportunity to grow within a fast-paced international education company

• Continuous learning and hands-on experience across different business areas

• Direct collaboration with multicultural teams and professionals from different countries