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AI Summary
Monitor live sports streams via dashboards to detect and report audio or video quality issues. Follow established runbooks to resolve incidents and log them in the system while communicating via Slack.
This is a remote position.
We are hiring for a Weekend Stream Monitoring Operator role for an international client in the live sports broadcasting industry. This is a remote position supporting live streaming operations for global sports events.
Key Responsibilities:
- Monitor multiple live sports streams via dashboards
- Detect and report issues (stream drops, audio/video quality, etc.)
- Follow predefined procedures (runbooks) to resolve issues
- Communicate with team and clients via Slack (text only)
- Log incidents in the system
What you will NOT do:
- No phone calls or direct client calls
- No engineering decisions
- No work outside provided systems
Requirements:
- Strong written English
- Comfortable with dashboards / basic technical tools
- Detail-oriented and reliable
- Availability for weekend shifts
- Stable internet connection
Nice to have:
- Experience in customer support, NOC, QA, or streaming/broadcast
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