Strategic Account Specialist – Northwest

Based in or near a major Northwest U.S. aesthetic market (San Francisco, Sacramento, or Seattle)

About Hugel

Founded in 2001, Hugel is a South Korea–based global leader in medical aesthetics, specializing in the development and commercialization of botulinum toxin, hyaluronic acid fillers, skin boosters, threads, and biocosmetics. Over the past two decades, Hugel has built a strong global footprint, with commercial presence in approximately 70 countries and operations across nine international subsidiaries.

Leveraging strong global momentum, Hugel Aesthetics was formed as the Company’s dedicated North American business unit, established to lead commercialization in the United States, Canada and Australia. Backed by Hugel’s global scale and expertise, Hugel Aesthetics is a well-resourced, growth-oriented organization focused on expanding access to Letybo and establishing a strong, long-term presence in medical aesthetics.

Company Culture

We are building our U.S. organization from the ground up, creating a culture that is intentionally different from traditional, highly layered companies. This is a rare opportunity to join at an early stage and help shape not only the business, but the way we work, lead, and grow together.

Our culture is rooted in high ownership, collaboration, and the belief that every voice matters. We value people who bring ideas, take initiative, and want a true seat at the table. In this environment, individuals are empowered to make an impact, move with agility, and help build what comes next.

Above all, we are deeply customer-focused. We are committed to earning trust, building long-term partnerships, and delivering meaningful value through science, transparency, and integrity.

This role is ideal for someone who thrives in a fast-paced, entrepreneurial environment, embraces ambiguity, and is energized by the opportunity to build, contribute, and grow alongside a team that is creating something special.

About This Role

The Strategic Account Specialist is responsible for supporting the execution and pull-through of strategic account contracts across assigned priority accounts, including high-volume aesthetic practices, multi-location clinics, key customer targets, and key opinion leader accounts. This role reports to the Director of Strategic Accounts and works closely with Strategic Account Managers to expand Letybo utilization across all contracted and assigned locations, increase market share, and support a high-touch customer experience.

This is not a transactional inside sales role. The Strategic Account Specialist acts as a strategic business partner and trusted advisor to customers, helping identify barriers to adoption, utilization, patient flow, treatment mix, staff engagement, and overall practice performance. Success requires strong commercial instincts, disciplined follow-through, relationship-building skills, and the ability to coordinate internal resources that help accounts launch, grow, and sustain product utilization.

This is a high-impact opportunity to join Hugel Aesthetics at an early stage, work with key customers in the aesthetic market, and help build the strategic account function from the ground up.

What You Will Do

Strategic Account Management & Contract Pull-Through:

• Own and manage a portfolio of assigned strategic accounts, including high-volume aesthetic practices, multi-location clinics, key customer targets, and KOL accounts.
• Execute against strategic account contracts by expanding utilization across all contracted locations, supporting pull-through initiatives, and partnering with Strategic Account Managers to increase Letybo market share.
• Develop and execute customized account plans designed to drive product adoption, retention, account growth, reorder frequency, and long-term customer success.
• Identify opportunities to deepen utilization across injectors, locations, services, and practice teams within assigned accounts.
• Support the successful launch, activation, and ongoing performance of new and existing strategic accounts.

Sales Execution & Growth

• Support achievement of assigned sales, utilization, retention, and market share goals within strategic accounts.
• Drive consistent product utilization through education, follow-up, business partnership, and coordination of field and internal resources.
• Identify growth opportunities within assigned accounts and partner with Strategic Account Managers to support account expansion and contract pull-through.
• Execute against national and regional commercial strategies while tailoring action plans to the needs of each account.
• Track progress against utilization goals, revenue objectives, account growth metrics, and forecast expectations.

Practice Development & Customer Engagement

• Build deep relationships with physicians, injectors, practice managers, business owners, office staff, and key decision-makers.
• Act as a trusted advisor to accounts by identifying opportunities to improve patient flow, treatment mix, patient conversion, staff confidence, and overall practice performance.
• Partner with accounts on practice growth initiatives, including patient acquisition, retention, treatment optimization, promotional support, and staff engagement.
• Support in-office events, customer meetings, business reviews, trainings, promotions, and practice development initiatives as needed.
• Ensure a high-touch, white-glove customer experience that reinforces Hugel’s long-term partnership approach.

Market Intelligence & Insights

• Gather and share competitive intelligence, customer feedback, account insights, and market trends with Strategic Accounts leadership and cross-functional partners.
• Identify barriers to adoption, utilization, or account growth and proactively develop solutions to move accounts forward.
• Provide field insights to inform marketing strategies, customer education, promotional support, and broader commercial execution.
• Analyze account activity and utilization trends to identify growth opportunities and at-risk accounts early.

Cross-Functional Collaboration

• Partner closely with the Director of Strategic Accounts and Strategic Account Managers to align on account priorities, opportunities, customer strategy, and growth plans.
• Collaborate with Sales Leadership, Marketing, Medical Affairs, Training, Customer Service, and Operations to support account success and remove barriers to growth.
• Coordinate resources for key accounts, including education programs, injector support, advanced training, KOL engagement, marketing tools, and business development initiatives.
• Ensure alignment on messaging, promotions, account needs, and customer follow-through across internal stakeholders.

Operational Excellence & Compliance

• Maintain disciplined CRM activity, accurate account records, account plans, forecasting, call activity, and follow-through within Salesforce.
• Manage travel schedules, account follow-up, virtual engagement, and internal collaboration with strong organization and urgency.
• Ensure all customer-facing activities comply with company policies, regulatory requirements, and applicable industry standards.
• Consistently operate with accountability, professionalism, responsiveness, and strong follow-through across all customer interactions and business activities.

What We Are Looking For

• Bachelor’s degree required; equivalent professional experience may be considered based on business needs.
• 3–5+ years of sales, account management, business development, customer success, or practice development experience within medical aesthetics, healthcare, medical device, dermatology, pharmaceutical, biotech, or related industries.
• Medical aesthetics, injectables, dermatology, or buy-and-bill experience strongly preferred.
• Experience supporting strategic accounts, key accounts, multi-location customers, or high-value customer relationships preferred.
• Strong consultative selling and relationship management skills with the ability to influence multiple stakeholders and drive account growth.
• Business consulting mindset with the ability to identify practice gaps, solve problems, and implement practical solutions that support adoption, utilization, and customer success.
• Strong business acumen with the ability to interpret account performance, utilization trends, and revenue opportunities.
• Excellent communication, presentation, and follow-up skills across in-person, virtual, and phone-based customer engagement.
• Experience working cross-functionally with sales, clinical, marketing, training, customer service, and operational teams.
• Proficiency with Salesforce CRM and Microsoft Office Suite.
• Self-motivated, highly collaborative, adaptable, and comfortable operating in a high-growth entrepreneurial environment.

Key Competencies

• Strategic account planning and execution
• Contract pull-through and utilization growth
• Relationship building and stakeholder influence
• Business consulting and practice development mindset
• Results orientation and accountability
• Communication and presentation skills
• Adaptability, problem-solving, and follow-through
• Cross-functional collaboration and resource coordination

Travel & Work Environment

Approximately 60% travel is expected, including customer visits, market support, account meetings, trainings, business reviews, in-office events, and company meetings.

The role is home-office-based when not traveling, with regular virtual collaboration across Strategic Accounts, field sales, Marketing, Medical Affairs, Training, Customer Service, Operations, and Sales Leadership. Candidates should be comfortable managing a flexible schedule and balancing travel, virtual account engagement, CRM discipline, and internal collaboration.

Compensation

The most likely base pay range for this position is $100,000 to $140,000 per year. Several factors, such as experience, tenure, skills, and particular business needs, will determine an individual's exact level of compensation. Base salary is only one element of employee compensation at Hugel Aesthetics. Total cash compensation includes base salary and incentive compensation tied to territory performance, strategic account execution, contract pull-through, utilization growth, account growth metrics, market share growth, and forecast accuracy.