SRE offshore Rishab

The team is responsible for ensuring the reliability, availability, and performance of the Fraud Decision Management Platform (DMP), which provides critical authentication and fraud prevention capabilities. Our focus is on operating highly resilient systems in the cloud, improving observability, and driving automation across build, deployment, and runtime operations.

Responsibilities

Software Engineer II with emphasis on site reliability to support and evolve our Authentication and Post-Authentication platforms. These platforms underpin real-time fraud decisioning at global scale, processing over a billion transactions daily. The team is responsible for ensuring the reliability, availability, and performance of the Fraud Decision Management Platform (DMP), which provides critical authentication and fraud prevention capabilities. Our focus is on operating highly resilient systems in the cloud, improving observability, and driving automation across build, deployment, and runtime operations. This role is ideal for someone who enjoys owning production systems end-to-end, is driven by improving service reliability, and takes a pragmatic, engineering-led approach to solving operational challenges. Role This role involves working within a high-performing, globally distributed Agile team to build, operate, and evolve low latency, high throughput services that power real-time fraud decisioning on the Fraud Platform. In this role, you will be responsible for: - Develop and maintain CI/CD pipelines to enable reliable, repeatable deployments. - Deploy, operate, and troubleshoot services across hybrid environments, including AWS (EKS/Kubernetes), on-premise cloud platforms, and traditional on-premise infrastructure, ensuring consistency, reliability, and scalability across all environments. - Work closely with platform teams to improve environment stability, scalability, and developer experience. - Contribute to improving reliability and observability, aligning with SRE best practices. - Work as part of a co-located Agile Scrum team. - Work closely with Product Owners, Business Analyst, Systems Analyst, Technical leads and other developers to define user stories. - Develop high-quality, scalable and secure software solutions.  - Assist with operational issues by troubleshooting incidents. - Research alternative technical solutions to meet changing business needs.  - Work with project team to meet due dates, while working through emerging issues and recommending solutions.  - Produce design documentation in accordance with documentation standards.  All about you - Experience of building CI/CD pipelines using tools such as Jenkins, Github Actions, Python and shell scripting - Ability to design and maintain end-to-end deployment pipelines (build, test, deploy, rollback). - Hands-on experience with monitoring, logging, and alerting tools (e.g., Splunk, Dynatrace, OpenTelemetry). - Experience with build tools (Maven/Gradle) and dependency management. - Exposure to configuration management and automation tools (Chef or equivalent). - Experience with cloud platforms (AWS, Azure) - Experience with containerization (Docker) and image lifecycle management. - Experience with Infrastructure as Code (IaC) concepts and tools (e.g., Terraform, CloudFormation or similar). - Understanding of platform engineering principles, including building reusable deployment templates and shared services. - Experience supporting multi-environment setups (dev, test, staging, production) with proper isolation and governance. - Strong troubleshooting skills in Linux-based production environments. - Awareness of SRE principles and reliability practices. - Experience developing and integrating AI-driven workflows and automation for use cases such as incident analysis, anomaly detection, and intelligent observability or CI/CD enhancements. Passionate about Agile software development and working with SAFe or Scrum.

Story Behind the Need – Business Group & Key Projects

Qualifications

Software Engineer II with emphasis on site reliability to support and evolve our Authentication and Post-Authentication platforms. These platforms underpin real-time fraud decisioning at global scale, processing over a billion transactions daily. The team is responsible for ensuring the reliability, availability, and performance of the Fraud Decision Management Platform (DMP), which provides critical authentication and fraud prevention capabilities. Our focus is on operating highly resilient systems in the cloud, improving observability, and driving automation across build, deployment, and runtime operations. This role is ideal for someone who enjoys owning production systems end-to-end, is driven by improving service reliability, and takes a pragmatic, engineering-led approach to solving operational challenges. Role This role involves working within a high-performing, globally distributed Agile team to build, operate, and evolve low latency, high throughput services that power real-time fraud decisioning on the Fraud Platform. In this role, you will be responsible for: - Develop and maintain CI/CD pipelines to enable reliable, repeatable deployments. - Deploy, operate, and troubleshoot services across hybrid environments, including AWS (EKS/Kubernetes), on-premise cloud platforms, and traditional on-premise infrastructure, ensuring consistency, reliability, and scalability across all environments. - Work closely with platform teams to improve environment stability, scalability, and developer experience. - Contribute to improving reliability and observability, aligning with SRE best practices. - Work as part of a co-located Agile Scrum team. - Work closely with Product Owners, Business Analyst, Systems Analyst, Technical leads and other developers to define user stories. - Develop high-quality, scalable and secure software solutions.  - Assist with operational issues by troubleshooting incidents. - Research alternative technical solutions to meet changing business needs.  - Work with project team to meet due dates, while working through emerging issues and recommending solutions.  - Produce design documentation in accordance with documentation standards.  All about you - Experience of building CI/CD pipelines using tools such as Jenkins, Github Actions, Python and shell scripting - Ability to design and maintain end-to-end deployment pipelines (build, test, deploy, rollback). - Hands-on experience with monitoring, logging, and alerting tools (e.g., Splunk, Dynatrace, OpenTelemetry). - Experience with build tools (Maven/Gradle) and dependency management. - Exposure to configuration management and automation tools (Chef or equivalent). - Experience with cloud platforms (AWS, Azure) - Experience with containerization (Docker) and image lifecycle management. - Experience with Infrastructure as Code (IaC) concepts and tools (e.g., Terraform, CloudFormation or similar). - Understanding of platform engineering principles, including building reusable deployment templates and shared services. - Experience supporting multi-environment setups (dev, test, staging, production) with proper isolation and governance. - Strong troubleshooting skills in Linux-based production environments. - Awareness of SRE principles and reliability practices. - Experience developing and integrating AI-driven workflows and automation for use cases such as incident analysis, anomaly detection, and intelligent observability or CI/CD enhancements. Passionate about Agile software development and working with SAFe or Scrum.

At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus.

Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.

We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.