Sr. Scrum Master

Job Summary

The ideal candidate is a seasoned Scrum Master with strong project management experience, capable of thriving in a dynamic, fast-paced product delivery environment. This individual will be embedded within one or more user journey-aligned product pods, facilitating Agile practices and driving consistent, high-quality delivery across concurrent initiatives. A deep understanding of Scrum and SAFe frameworks is essential, as is the ability to coach high-performing teams, drive cross-functional alignment, and operate with a high degree of autonomy - bringing solutions, not just status updates.

Responsibilities

• Facilitate all core Scrum ceremonies (daily standups, sprint planning, reviews, retrospectives, and backlog refinement) with consistency and intentionality

• Coach teams on Agile and SAFe principles, continuously improving delivery practices and team accountability

• Partner closely with Product Owners to ensure backlog items are well-defined, prioritized, and ready for execution

• Proactively identify and escalate risks and roadblocks before they impact delivery -owning resolution rather than waiting for direction

• Track and surface team progress, risks, and impediments to stakeholders and leadership with transparency and regularity

• Support PI Planning participation, including capacity input, dependency identification, and commitment tracking

• Maintain accurate capacity data and flag resourcing constraints early to enable proactive planning decisions

• Create and maintain project plans, sprint-level timelines, and status documentation in Confluence

• Collaborate with team on Jira hygiene within your pod(s) - ensuring tickets are appropriately structured, updated, and reflective of actual work in flight

• Manage complex cross-pod and cross-functional dependencies (particularly those where Core Framework work is a blocker or enabler for other product pods) ensuring nothing falls through the cracks

• Step into an active delivery environment quickly, establishing trust and cadence with an established team

• Ensure cross-pod and cross-functional alignment, particularly where dependencies touch Finance, Engineering, or Portfolio Operations

Core Competencies 

• Strong command of Scrum frameworks, SAFe delivery practices, and PI Planning processes

• Ability to manage multiple priorities across fast-moving, parallel workstreams

• Excellent facilitation, conflict resolution, and team-building skills

• Clear, confident communication across technical and non-technical audiences - including executive stakeholders

• Proactive, accountable, and collaborative work style with a bias toward action and transparency

• Demonstrated self-starter who drives clarity and momentum without waiting to be directed; operates with a high degree of ownership and initiative

• Comfortable operating in foundational/platform delivery contexts where work is highly interdependent and visibility across the broader portfolio is essential

• Proficiency in Jira and Confluence; familiarity with Microsoft Office Suite and Outlook

Qualifications

• 3-5+ years of experience in a Scrum Master role, preferably within a product-led or technology organization
• CSM certification required; SAFe certification strongly preferred
• PMP or equivalent project management background preferred
• Bachelor's degree in a related field or equivalent professional experience
• Prior experience with technology or SaaS companies

Supervisory Responsibility 
This position has no supervisory responsibilities. 

Work Environment 
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.  

Physical Demands 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

This is largely a sedentary role; however, building access is limited to two sets of stairs and may require lifting or moving objects up to 30 lbs. The employee is frequently required to sit for long periods of time. 

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 

Position Type and Expected Hours of Work 
This is a full-time position. Days and hours of work are Monday through Friday, 9 a.m. to 5 p.m. Occasional evening and weekend work may be required as job duties demand. 

Other Duties 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.