Sr Manager Specialized Claims

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture.

Position Overview:

We are expanding our Specialized Claims organization and are seeking an experienced leader to join our Major Case Unit. This Fully Remote position offers a competitive salary range of $140,000 to $195,000, depending on experience, technical expertise, and demonstrated ability to manage teams that work on high‑exposure, highly complex claims.

This role is responsible for leading a team of experienced claims adjusters handling the company’s highest exposure and most complex claims. This role oversees daily operations, drives strategic initiatives, and ensures effective claims handling aligned with organizational goals. This role sets clear objectives, leads projects, and provides coaching and mentorship to build and sustain a high performing, engaged workforce.

The position requires a high level of technical expertise and collaboration with professionals across various disciplines, including defense attorneys, experts, underwriters and agents.

Specialized claims handled by the MCU include the following:

• Large casualty exposures valued at more than $1M.
• Molestation and sexual offenses.
• Personal and advertising injuries.
• Toxic tort, asbestos, and environmental exposures.
• Healthcare and human service professional liability exposures.
• New York Labor Law claims.
• Cyber and data breach claims.
• E&S claims.
• Program and TPA-involved claims.
• Construction defect claims.
• Discrimination claims.

In this role you will:

• Lead a team of adjusters handling the company’s largest and most complex claims.
• Provide daily oversight of operations to ensure effective claims handling aligned with corporate business strategies.
• Collaborate with leadership to assess resource needs and implement continuous improvement efforts to enhance quality, service, and cost efficiency.
• Monitor team performance through file reviews, data analysis, and customer feedback.
• Provide coaching, mentoring, and development to professionals in the claim organization.
• Make staffing recommendations, participate in hiring and disciplinary actions, and manage salary administration linked to performance.
• Serve as a subject matter expert in specialized claim areas.
• Oversee complex litigation strategies, direct outside counsel, and manage litigation-related expenses.
• Build strong relationships with internal and external stakeholders.
• Prepare and deliver reports on business trends, financial activity, and claim outcomes.
• Communicate key issues and strategic insights to appropriate audiences, adapting style to ensure clarity and alignment.

What you need to apply:

• Bachelor’s degree preferred with related claims experience.
• JD or equivalent experience strongly desired.
• Experience using claims management systems and data analysis tools for documentation, reporting, and process optimization.
• Skilled in managing litigation with outside counsel and executing negotiation strategies for high-stakes claims.
• Exceptional verbal and written communication skills.
• Proven ability to coach and develop individuals and teams to support long-term career growth and build a culture of continuous learning and innovation.
• Highly organized with the ability to manage complex projects, workflows, and organizational strategies.
• Ability to make sound decisions in high-impact or ambiguous situations and balancing competing demands while ensuring alignment with corporate goals.
• Experience managing significant legal or reputational risks and overseeing strategic decision-making across a business.
• Must maintain appropriate state adjuster license(s) and continuing education credits.

Physical Demands and Work Environment:

• Ability to manage a high volume of work is often necessary to meet deadlines.
• Required to work on-site as needed.
• May be required to maintain a reliable, high-speed home internet connection for remote work.
• Ability to work extended hours as business demands require, including evenings or weekends as needed.
• Willingness and ability to travel as necessary for business purposes.
• Ability to sit and/or stand for prolonged periods.
• Proficient in using a personal computer and standard office equipment.

CAREER DEVELOPMENT:

It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.

BENEFITS:

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.

Benefits include:

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)
• Click here for the full list of Benefits

EEO statement:

The Hanover values diversity in the workplace and among our customers.  The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.  

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.” 

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities.  Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at:HRServices@hanover.com and include the link of the job posting in which you are interested.

Privacy Policy:

To view our privacy policy and online privacy statement, click here.  

Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here.

Compensation:

The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.