Sr. Manager Healthcare Digital Product

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

If you are eager to make a real impact in the health care industry through your own meaningful contributions, explore a role in technology with CVS Health. Our journey calls for technical innovators and data visionaries: come help us pave the way.

At CVS Health, we are driven by a vision to redefine healthcare in America by placing people at the forefront of our efforts. We are seeking a motivated software engineer who shares our commitment to engineering excellence and innovation. As part of our team, you will have the opportunity to contribute to advancing and modernizing technologies that shape the future of healthcare.

As a Senior Manager at CVS Health, you will play a crucial role in building and delivering high-quality software that enhances customer experiences. You will be involved in all phases of software engineering, from requirements analysis to deployment, while adhering to agile software development methodologies. Collaboration is key, as you will work closely with cross-functional teams to deliver integrated solutions that meet the evolving needs of our business.

Customer Commitment implementation programs is overly complex that spans across almost all the Aetna Technology domains/applications. A Senior Product Owner in this area requires significant business and systems knowledge and expertise in navigating multiple business units and external vendors.

As a Senior Manager for Customer Implementation team, you will:  

• Partner with multiple Product Owners and Product leadership team right from the ideation phase to mature the product concepts and helps them with IT evaluation exercise (SWAT).
• Work with multiple IT and business areas to develop IT solution, strategy, MVP (Minimum Viable Product and provides the IT Guidance ranges/cost estimates.
• Coordinate release planning, oversees delivery milestones, resolves issues, and removes the barriers that may hinder project execution.
• Proactively evaluates all work that is in flight, builds contingency plans, and executes corrective action on a timely basis to mitigate risks such as scope and/or budget variances.
• Ensure that projects/enhancements align with the Commercial Product delivery objectives by thoroughly understanding the business segment's drivers and issues.
• Identify and leverage project interdependencies to ensure synergy between the projects and to promote benefits realization across the portfolio. Proactively identifies additional cost-savings to reduce overall project expenses.
• Ensure delivery milestones are met, and project activities are completed on time for successful IT delivery.
• Work closely with Product Managers, Sales teams, Underwriters, Compliance, various Business areas and Technology Teams including Architecture, Security, and Infrastructure.
• Provide insights into Current State of Technical capabilities.
• Leverage strong technical skills to develop and manage multiple concurrent, time-bound implementations.
• Work collaboratively with cross functional domain/technical teams.
• Innovative mindset with strong conviction for Technology Excellence.
• Keep abreast of technology advances across various lines of business with keenness to cross apply the innovations across Lines of Business.
• Strong Client Interfacing, Stakeholder Management and High Impact Communication skills
• Collaborate with the program business and the individual domain teams and/or vendors to translate overall project/ business objectives to application specific needs.
• Create and maintain functional and technical documentation, including system designs, workflow, and ensure end to end traceability is maintained.
• Explore new tools, frameworks, and techniques to improve digital solutions and drive innovation within the engineering team.

As leaders in healthcare, our analytics and engineering teams deliver innovative solutions to business problems by collaborating with cross-functional teams in a dynamic and agile environment. You will be part of a team that values collaboration and encourages innovative thinking at all levels. You will be intellectually challenged to solve problems associated with large scale complex, structured and unstructured data, which will allow you to grow your technical skills and engineering expertise.

Required Qualifications

• 8+ years of experience with large customer implementation collaborating with various stakeholders in maturing a Product Concept from its initial stages, providing directional guidance, advising on technical capabilities, collaborating on roadmap followed by design and implementation.
• 8+ years of experience in collaborating with external Vendors that support various Programs (e.g., Maternity, Chronic Conditions, Clinical engagement etc.) for Commercial Plan Sponsors.
• 5+ years of experience in working with Engineering, and Cross functional team to solve complex business and/or technical problems.
• 5+ years of agile methodologies experience.
• 5+ years of experience with managing Payors needs and support.
• 4+ years of experience independently managing deliverables.
• 3+ years of experience in effort estimation

Preferred Qualifications

• Comfortable independently leading and completing tasks
• Prior experience in dealing with a wide variety of stakeholders across the spectrum
• Effective written and verbal communication skills within and across teams
• Experience with complex systems and solving challenging analytical problems
• Previous experience in delivering new Commercial Medical Product Concepts within tight budgets and challenging timelines

Education
Bachelor’s Degree or equivalent work experience in Computer Science, Information Systems, Data Engineering, Data Analytics, Machine Learning, Health Care Business Management, or related field of studies and/ or equivalent work experience.

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.  This position also includes an award target in the company’s equity award program. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

Additional details about available benefits are provided during the application process and on Benefits Moments.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.