Sr. IT Project Manager, I&O

Job Title: Senior IT Project Manager
Reports To: Sr. IT Programs Manager
FLSA Status: Exempt
Location: Irving, Phoenix, Tampa Office (Hybrid) or Remote

Summary:
The Senior IT Project Manager, I&O, is a critical leadership role responsible for driving end-to-end delivery of complex, multi-workstream infrastructure programs across Meriton. This position requires a seasoned practitioner who can operate with strategic clarity and tactical precision — translating I&O objectives into executable plans, navigating ambiguity, and consistently delivering measurable business outcomes.
The Senior PM will serve as the primary delivery lead for high-priority infrastructure initiatives spanning cloud migration, data center operations, network modernization, end-user computing, and IT service delivery. In addition to direct project ownership, this role will partner closely with the Enterprise Systems PMO to uphold shared standards, governance rigor, and cross-functional alignment.

Essential Duties and Responsibilities:
Project & Program Leadership
• Own the full project lifecycle — initiation through closing — for complex, multi-workstream IT infrastructure programs and portfolios
• Translate I&O strategic objectives into program charters, integrated roadmaps, and measurable success metrics (KPIs/OKRs)
• Manage a concurrent portfolio of initiatives, balancing capacity, risk, cross-program dependencies, and critical path constraints
• Define and maintain integrated program and project plans, including milestones, release schedules, and resource forecasts
• Lead structured risk, issue, and change management processes; develop remediation and mitigation plans; escalate critical items to senior leadership with clear context and recommended actions
• Oversee vendor relationships, contracts, and SLAs — holding third parties accountable to delivery commitments and quality standards
PMO Standards & Governance
• Establish, maintain, and continuously improve PMO standards, templates, and processes for IT Infrastructure in alignment with the Enterprise Systems PMO
• Champion consistent practices for project intake, prioritization, and approval in partnership with I&O leadership
• Drive executive-level status reporting, dashboards, and communication routines — delivering data-driven insights on portfolio health, spend, and risk
• Apply and promote the appropriate delivery methodology (Agile, Kanban, Waterfall, or hybrid) based on project context and stakeholder needs
• Ensure financial governance discipline: forecasting, budget tracking, variance analysis, and timely escalation of budget risks across programs
Stakeholder Engagement & Cross-Functional Alignment
• Serve as the primary point of contact and accountability for program stakeholders across IT, Finance, Security, and Business units
• Facilitate requirements gathering, scope definition, and decision-making with technical and non-technical audiences
• Define clear roles, responsibilities, and accountability frameworks aligned to I&O delivery standards
• Communicate project status, risks, and decisions with precision and executive presence — adjusting style and detail level to audience
• Build and sustain trusted relationships across engineering, operations, security, and vendor teams
Hands-On Delivery & Team Leadership
• Directly manage high-priority or high-complexity infrastructure projects when the situation demands, leading from the front
• Coordinate internal resources, vendors, and third-party partners with clear expectations, accountability, and delivery rigor
• Ensure seamless transition of completed solutions to operations, including runbooks, support models, and knowledge transfer documentation
• Foster a team culture of accountability, continuous improvement, and delivery excellence
Other Duties
• Regular, consistent and necessary to meet the needs of the business
• Assists the leadership team and other team members with various research projects and/or special projects
• Performs other duties and responsibilities as assigned
• Must conduct self in an ethical, legal, and responsible manner at all times
• Must adhere to the policies, principles, and guidance within the Employee Handbook and Code of Conduct

Education/Experience:
• 8+ years of progressive IT project and program management experience, including delivery of complex, multi-workstream infrastructure initiatives
o Demonstrated expertise across IT infrastructure domains, including one or more of the following:
o Cloud migration & hybrid infrastructure (AWS, Azure, GCP)
o Data center operations, consolidation, or modernization
o Network & telecom infrastructure
o End-user computing, collaboration tools, and workforce productivity
o Cybersecurity infrastructure and compliance programs
o Telephony, facilities, and construction-related IT projects
• Strong command of Agile, Kanban, and Waterfall methodologies with the judgment to select the right approach for each context
• Proven experience managing program and project budgets of $500K+ across concurrent initiatives, including forecasting and variance management
• Proficiency with enterprise PPM and PM tools (e.g., Projility, Smartsheet, MS Project, Jira, ServiceNow PPM)
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Teams) and data visualization for executive reporting
• Exceptional communication, facilitation, and negotiation skills with senior and executive leadership
• Demonstrated ability to manage cross-functional, geographically distributed teams with follow-through and accountability
• Bachelor’s degree in Information Technology, Computer Engineering, Business Administration, or equivalent professional experience
• PMP (Project Management Professional) or PRINCE2 certification; program-level certification (PgMP) a strong plus
• ITIL v4 Foundation or higher — practical experience applying ITSM frameworks to infrastructure delivery is preferred
• Experience building or maturing PMO practices within an I&O or enterprise IT environment is a plus
• Background in organizational change management (Prosci ADKAR or equivalent) and technology adoption programs is preferred
• Experience with construction and building facilities IT infrastructure (structured cabling, AV, access control, etc.) is a pus
• Familiarity with financial systems and IT cost allocation models (CapEx vs. OpEx treatment of infrastructure programs)

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essentials functions. The noise level in the work environment is usually moderate. The workplace is in a corporate office environment and the temperature in the work environment is usually moderate. The position’s primary office is the Phoenix, AZ office; however, telework or work at home, on the road, or in a satellite location for portions of the workweek may occur, depending upon project needs and requirements in coordination with your direct supervisor and/or most senior leader of your department. Occasional travel may be required.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable the individuals with disabilities to perform the essentials functions. 
• Must be able to walk, bend, stand, and reach constantly during a workday.
• Must be able to lift 15 – 20 lbs.
• Standing for long periods of time (4-5 hours) occasionally
• Must be able travel via plane or car to events