The role involves installing and configuring medical imaging software on customer networks and cloud infrastructure while providing technical support and training. You will also manage cloud service oversight and collaborate with third-party vendors to ensure seamless system integration.
Your Opportunity
You will be an important member of Implementation team within Terarecon and requires working with team members towards a successful implementation project.
How You'll Make an Impact
Installation and configuration of Terarecon products on customer network remotely or onsite.
Perform installation for customer systems on Terarecon’s cloud infrastructrure
Perform Data migration as required in line with the requirements of the customer.
Testing and verification of installation
Ensure continuous oversight of cloud services, proactively addressing resource utilization, capacity, and downtime to maintain business continuity and minimize operational impact.
Maintenance and upgrade of customer’s tenant on Terarecon’s Cloud.
Work with third party vendors (EMR, PACS, VNA) on integrating with our medical imaging viewer utilizing the principles of DICOM, HL7
Conduct Technical training for customer’s IT staff
Occasional travel for installation and service visits to assigned territories and possibly abroad.
Provide technical expertise on Terarecon’s Cloud offering regarding Authentication, Storage, System specs, etc
Assist with post-installation support as and when required.
Complete documentation of installation activities in the CRM.
Managing customer service department projects/duties as required by management
What You'll Bring
Bachelor’s Degree or IT Certification in a technical field or equivalent
Good analytical and written communications skills
Enterprise server, workstation, networking, storage installation, and trouble-shooting skills
Knowledge of any, or all, of the following is a plus but not required: DICOM, PACS, HL7 and EMR,
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