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Job Description:

We are seeking a Sr Engineer, Business Systems to design, configure, and optimize enterprise applications that support our Revenue and Customer Support functions. This role primarily supports Salesforce Sales Cloud, Service Cloud, and other systems used by these teams.

This is a hands-on role focused on building high-quality solutions, improving usability, and ensuring systems are reliable, scalable, and aligned to how the business operates.

About the Team

The Business Applications team owns and evolves the systems that power core business processes, partnering closely with stakeholders to deliver scalable, reliable, and efficient solutions.

Responsibilities:

• Configure and build solutions in Salesforce and other business systems based on defined requirements
• Implement functionality using Salesforce configuration and custom development (Apex) where appropriate
• Design and support integrations across Salesforce and related tools using APIs to ensure accurate and reliable data flow
• Troubleshoot complex system and integration issues, identify root causes, and implement durable fixes
• Design solutions with a focus on user experience, usability, and adoption
• Partner with Business Analysts to execute against a prioritized backlog
• Create clear documentation as part of solution delivery to support scalability and long-term maintainability
• Identify opportunities to improve system performance, workflows, and efficiency within supported platforms

Qualifications:

• 5+ years of experience supporting enterprise business systems, with a focus on Salesforce
• Hands-on experience with Salesforce Sales Cloud and/or Service Cloud
• Experience with Apex and Salesforce automation tools (Flows, validation rules, etc.)
• Working knowledge of APIs and system integrations
• Strong troubleshooting skills across configuration, data, and integrations
• Self-driven, adaptable, and eager to learn new technologies as systems evolve
• Experience designing solutions with usability and end-user experience in mind

Nice to Have

• Salesforce certifications (Administrator required; Platform App Builder or Platform Developer I preferred)
• Experience supporting Revenue or Customer Support operations
• Experience working across multiple business applications
• Experience configuring AI-driven customer support or sales engagement agents, including third-party platforms integrated with Salesforce or similar systems

Why This Role

You’ll play a key role in building and improving the systems that power core business operations—delivering solutions that are reliable, scalable, and intuitive for end users.

The annual base salary for this position ranges from $88,000 - $110,000. Pay will vary depending on job-related knowledge, skills, experience, and relevant education and training.  This position may also be eligible for an annual performance-based bonus, commission, or other variable pay plan. The Company also offers a full range of benefits, including medical, dental, and 401k. Your recruiter can share more details about the specific compensation package during the hiring process.

The Accurate Way: 

We offer a fun, fast-paced environment, with lots of room for growth. We have an unwavering commitment to diversity, ensuring everyone has a complete sense of belonging here. To do this, we follow four guiding principles – Take Ownership, Be Open, Stay Curious, Work as One – core values that dictate what we stand for, and how we behave.  

Take ownership. 

Be accountable for your actions, your team, and the company. Accept responsibility willingly, especially when it’s what’s best for our customers. Give others every reason to trust you, believe in you, and count on you. Rise to every occasion with your personal best.      

Be open.

Be open to new ideas. Be inclusive of people and ways of doing things. Make yourself accessible and approachable, and communicate with genuineness, transparency, honesty, and respect. Embrace differences.

Stay curious. 

Stay curious even as you move forward. Tirelessly ask questions and challenge the status quo in your pursuit of new ideas, ways to solve problems, and to continually grow and improve. 

Work as one. 

Work together to create the best customer and workplace experience. Put our customers and employees first—before individual or departmental agendas. Make sure they get the help they need to succeed. 

Equal opportunities 

Accurate is an equal-opportunity employer and is committed to hiring talented and qualified individuals with diverse backgrounds. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. 

Accurate will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws. 

This posting is open for U.S.-based candidates who currently reside in the following states: CA, CO, FL, GA, IL, MD, MN, NC, NY, OH, OK, PA, TN, TX, VA, WA, WV

For Court Runner opportunities, candidates may also reside in: AZ, DE, KY, MI, NH, NV

Special Notice: 

Accurate is aware of schemes involving fraudulent job postings/offers and/or individuals or entities claiming to be employees of Accurate. Those involved are offering fabricated employment opportunities to applicants, often asking for sensitive personal and financial information. If you believe you have been contacted by anyone misrepresenting themselves as an employee of Accurate, please contact humanresources@accurate.com. 

- Please be advised that all legitimate correspondence from an Accurate employee will come from "@accurate.com" email accounts. 

- Accurate will not interview candidates via text or email. Our interviews are conducted by recruiters and leaders via the phone, Zoom/Teams or in an in-person format. 

- Accurate will never ask candidates to make any type of personal financial investment related to gaining employment with the Company.