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The Senior Director leads strategic enterprise client relationships with accountability for retention, growth, profitability, and service excellence. They advise senior stakeholders, shape account strategy, and drive measurable outcomes while mentoring team members.
This role can be based remotely in the United States.
Are you ready to open a world of opportunity in talent mobility? Our clients include some of the largest and most recognized brands in the world. They’re innovators and leaders in their industries, making life-enhancing breakthroughs every day. We help them tap into those opportunities by placing their exceptional people where they need to be, anywhere in the world. When it comes to service, we set the bar for exceptional … and then we raise it with fresh ideas, leading tools and innovative approaches, and it’s all grounded in our values of truth, love, and integrity. We call it People-first Mobility. We’re looking for exceptional people who share those values along with our passion for delivering the highest levels of service. If that sounds like you, and if you’re ready for a new career opportunity, we’d like to hear from you! Here’s to the world ahead.
The Senior Director, Client Services leads strategic enterprise client relationships, with accountability for retention, growth, profitability, service excellence, and client experience. This role advises senior client stakeholders, shapes account strategy, drives measurable outcomes, and models best-in-class account leadership.
We are committed to fair and transparent compensation. The salary range for this role is based on several factors including experience, skills, and qualifications and is $140,000 to $155,000.
Essential Duties and Responsibilities
Lead a portfolio of strategic enterprise clients, driving retention, profitable growth, and satisfaction.
Advise senior client stakeholders, anticipate needs, and recommend solutions aligned with business and mobility priorities.
Develop and execute account plans covering client objectives, revenue, profitability, and service delivery.
Lead executive reviews, strategic planning, escalations, and performance improvement initiatives.
Use program, market, service, and financial data to identify risks, opportunities, and improvements.
Partner across internal teams to deliver integrated client outcomes and complex strategic initiatives.
Support sales and account expansion through industry expertise, client insight, and strategic leadership.
Represent Graebel through industry engagement and develop client-facing thought leadership and recommendations.
Mentor team members and model executive presence, sound judgment, accountability, and consultative leadership.
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