Sr Dir, Product Management

Who We Are
Built on decades of innovation across Mosaicx and Televox, WestCX combines conversational AI, automation, and analytics into a governed intelligence layer—helping organizations in highly regulated industries deliver experiences that are seamless, personal, measurable, and compliant.
Learn more at WestCX.

Senior Director, Product Management
WestCX is hiring a Senior Director, Product Management to lead a strategic product area at the intersection of product strategy, healthcare interoperability, and enterprise execution. Reporting to the VP, Product Management, this leader will own roadmap direction, develop a team of product managers, and ensure new capabilities are valuable to customers, commercially viable, and ready for successful delivery.
This is a high-impact leadership role for someone who can connect long-term product strategy to day-to-day execution, make clear prioritization decisions, and drive strong cross-functional alignment across go-to-market and delivery teams.

What You'll Do
•    Set product strategy and roadmap for a complex enterprise product area, with clear ties to customer value, market opportunity, and business outcomes
•    Lead and develop a team of product managers, raising the bar for product thinking, execution, and accountability
•    Turn strategy into clear product briefs, requirements, launch plans, and measurable outcomes
•    Partner closely with sales, finance, product marketing, implementations, customer success, legal, training, and support to ensure launches are positioned, priced, and operationally ready
•    Use customer feedback, product signals, and market input to make clear prioritization decisions and keep work moving under ambiguity

What Success Looks Like
•    The product strategy is clear and the roadmap is credible
•    Product decisions are tied to measurable customer and business outcomes
•    Cross-functional teams are prepared to sell, implement, support, and train on new capabilities
•    The product team is growing in judgment, discipline, and execution
•    The product area becomes a stronger engine for repeatable enterprise outcomes

What We're Looking For
•    7+ years of product management experience in healthcare technology
•    4+ years of people leadership, including direct management of product managers
•    Experience owning product strategy and roadmap for complex enterprise software
•    Strong hands-on knowledge of healthcare or life sciences interoperability, systems integration, and regulated operating environments
•    Strong business and commercial judgment, including the ability to evaluate market needs, pricing considerations, and product viability
•    Experience bringing products or major capabilities to market in partnership with cross-functional teams
•    Excellent written and verbal communication skills
•    Experience with medical credentialing systems and integrations highly desired
•    Experience in healthcare workflow, communication, orchestration, scheduling, or patient/provider engagement products highly desired
•    Formal training or credentials in product management, product marketing, business strategy, or a related field preferred

Why This Role
This role is critical to how WestCX scales product clarity, commercial readiness, and operational execution across a high-priority product area. It is a strong fit for a product leader who can develop a team, guide enterprise product strategy, and turn complexity into momentum.

Location and Travel
•    Remote
•    Up to 25% travel

In addition to competitive pay, we understand that employee benefits are an important factor in your choice of where to work. That’s why we offer a comprehensive benefits program for you and your family. 
•    Medical, dental, vision insurance
•    Health savings and flexible spending accounts
•    Mental health and wellness program (EAP)
•    Paid time off including vacation, holiday and sick time
•    401(k) retirement plan with company match up to 6% after one year
•    Tuition reimbursement & in house learning platform
•    Service awards. . . and much more

We have discovered the most effective way to create and maintain a global presence is to represent diversity in our workforce. Our company continues to thrive because we employ a unique group of diverse, talented individuals.