Sr. Analyst, Customizations

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Join the Connected Care Portfolio and play a critical role in how Aetna members experience our Resources for Living (RFL) application and Public Provider Search tools. This role ensures high‑quality, accurate, and timely delivery of customizations for key employer groups, many of whom are high‑visibility clients with unique requirements.

As a Sr. Analyst, Customizations, you will partner closely with account teams, clinical and operational stakeholders, along with digital product/engineering teams to translate plan sponsor requests into clear, actionable specifications. You will manage configuration details such as content, links, branding, and logos, and ensure they flow correctly through our front‑end tools and content management systems across web, iOS, and Android platforms.

This role is ideal for someone who is detail‑oriented, organized, comfortable working with Agile/Scrum teams, and experienced in supporting digital experiences within a large, matrixed health organization.

What you'll do

• Partner with account management teams to understand plan sponsor needs, business rules, and customization expectations.
• Serve as the primary point of contact for customized Resources for Living (RFL) and Provider Search configurations, ensuring high accuracy and client satisfaction.
• Clarify requirements through discovery sessions, documentation reviews, and sponsor‑specific use cases.
• Translate plan sponsor requests into detailed business requirements, acceptance criteria, and configuration instructions.
• Document content, branding elements, links, and experience variations required for custom deployments.
• Maintain configuration logs, version history, and standard repeatable processes for ongoing updates.
• Configure or oversee configuration of content and branding elements passed through front‑end tools into our content management systems.
• Validate that customizations render correctly across platforms (web, iOS, Android) and conduct quality checks, review QA environments, and ensure alignment with sponsor expectations.
• Work with engineering, UX, product, and QA teams to support enhancements to how customizations are handled within the platform.
• Participate in Scrum ceremonies and provide clarification on requirements during development sprints.
• Identify opportunities to streamline customization workflows, templates, and tooling.
• Develop a solid understanding of how plan sponsors are set up within Aetna and how those configurations influence digital member experiences and maintain awareness of RFL and Provider Search product capabilities, dependencies, and upstream/downstream systems.

Required Qualifications

• 3–5 years of experience as a Business Analyst, Systems Analyst, or similar role supporting digital products or content-driven experiences.
• Strong attention to detail with demonstrated success managing complex client-specific configurations.
• Experience translating stakeholder needs into clear requirements, workflows, and acceptance criteria.
• Familiarity with content management systems and digital experience platforms (web/mobile).
• Experience working in Agile/Scrum environments, including participation in refinement, sprint planning, and testing.
• Excellent communication skills, with the ability to translate technical concepts for non‑technical stakeholders and vice versa.
• Strong organizational skills and ability to manage multiple concurrent requests and deadlines.

Preferred Qualifications

• Experience supporting highly visible or strategic clients, especially in healthcare.
• Understanding of plan sponsor setup within Aetna or similar health plan environments.
• Experience with behavioral health, wellbeing solutions, or member engagement platforms.
• Prior experience collaborating with matrixed teams in a large enterprise environment.

Education

• Bachelor’s degree or equivalent work experience.

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

Additional details about available benefits are provided during the application process and on Benefits Moments.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.