Sports and Theatre Processing Specialist

This is a remote position.

• Account for purchased inventory. Process sports and season-ticket orders in our point-of-sale (POS) system, research
  missing orders, resolve purchase-order discrepancies, and maintain accurate ownership tags and inventory holds.
• Maintain listing accuracy. Audit purchases, attach ticket PDFs, verify required seat disclosures and restrictions, and ensure inventory is approved and cleared for sale.
  
• Resolve inventory issues. Manage canceled purchases and sales, address marketplace broadcasting issues, and promptly report blockers that could delay processing.
  
• Track refunds through completion. Request, monitor, confirm, and match refunds for rescheduled, postponed, or canceled events, keeping brokers and requesters informed.
  
• Communicate and collaborate. Work professionally with brokers, marketplaces, and internal teams to investigate discrepancies, resolve concerns, and provide clear status updates.
  
• Follow and improve processes. Use documented standard operating procedures, help update training materials, and recommend improvements to accuracy, processing speed, and efficiency.
  

• Handle assigned CSR calls. Support Sports & Theatre with new purchases, account clarification, refund requests,
  account unlocking, and account management.
• Resolve issues professionally. Complete assigned calls promptly and accurately within required timeframes, maintaining courteous, professional communication throughout customer and account interactions.
  
• Follow call assignments and priorities. Provide CSR support as needed during sports and theatre seasons and other periods of business need, as assigned and prioritized by the Team Lead.
  

• Strong computer skills and the ability to learn company-specific systems and changing processes quickly.
  
• Basic Excel and/or Google Sheets skills, with fast, accurate data entry and close attention to detail.
  
• Clear written communication and a professional phone manner, with the ability to handle CSR calls, clarify account questions, and work toward accurate resolutions.
  
• Strong organization, logical problem-solving, and the ability to manage shifting priorities and deadlines.
  
• Reliability, punctuality, initiative, and a collaborative approach. You take ownership of your work, check your accuracy, and seek support when needed.