Specialist, Employee Relations

General Summary

The Human Resources Employee Relations Specialist is responsible for guiding employees through the accommodation process when faced with temporary or permanent disabilities and/or job restrictions. This role ensures that all requests for accommodations are handled efficiently, compassionately, and in compliance with applicable laws and company policies. Additionally, this role provides guidance on employee relations and legal compliance including conducting employee investigations.

What We Do – Accountabilities

• Serve as the primary point of contact for employees seeking job accommodations, providing clear guidance and support througout the process.
• Assess and understand the employee’s need for accommodation by reviewing medical documentation and collaborating with employee’s treating physician.
• Evaluate available light duty assignments and alternative job duties to facilitate the employee’s return to work.
• Assist team members with securing light duty assignments for temporary placements due to reasonable accommodations process.
• Coordinate and communicate regularly with HR Business Partner team, leadership, the employee, the leave of absence administrator, and other relevant stakeholders to ensure seamless case management.
• Assist with employee investigations, conflict resolutions and disciplinary actions.

Essential Functions

• Maintain thorough documentation of accommodation request, communications, and outcomes.
• Apply a comprehensive knowledge of Americans with Disabilities Act (ADA), Pregnancy Discrimination laws, and other related employment regulations to ensure legal compliance.
• Manage multiple cases simultaneously, demonstrating exceptional organizational and time management skills.
• Review and interpret job descriptions to match employees with appropriate roles and duties.
• Serve as a resource for employee questions regarding HR policies, benefits, and employment matters.
• Support positive employee engagement and workplace culture.

Preferred Qualifications & Education

• This role requires strong interpersonal skills and at least 2 years of experience with case management or providing support to employees on disability, leave of absence, employee relations, or human resources generalist functions.

• Candidates should possess a bachelor’s degree in human resources or related field.
• Retail or multi-site HR generalist experience preferred.
• Microsoft Office products (Word, Excel, Outlook)
• Strong written and verbal communication skills
• Ability to flex schedule to support associates in multiple time zones.

Physical Requirements and/or Environment

• Office/Cubicle

Fraudulent Recruiting Disclaimer: Please beware of fraudulent recruiting. Legitimate Caleres, contacts will use @caleres.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Caleres employee, please refer to our fraudulent recruiting statement found here: https://www.caleres.com/careers/be-aware-of-recruiting-fraud