Spanish VRI

About Us

At Kaizen, we believe in continuous improvement and that the interpreters who deliver it deserve a company built around their continuous growth. We are not a vendor. We are not a staffing agency. We are a language-access innovation studio, founded by interpreters, for interpreters, with one obsessive north star: relentless, compounding improvement.

The role

We are seeking exceptional Spanish VRI/OPI Interpreters to join our founding interpreter cohort. As one of our early team members, you will not only deliver world-class language access, you will help shape the systems, standards, and culture that define Kaizen for the future. You will be heard. You will grow. You will matter.

This role demands precision, empathy, and an unquenchable appetite for improvement. If you are the interpreter who reviews their own sessions, who reads industry journals, who wonders why interpreting hasn't changed faster then you are who we are looking for.

Responsibilities

Core Interpreting Duties

• Provide consecutive interpretation via video (VRI) and telephone (OPI) platforms across healthcare, legal, social services, and enterprise verticals.
  
• Render accurate, complete, and culturally appropriate interpretations while preserving register, tone, and intent of the source speaker.
  
• Apply specialized terminology across medical (HIPAA-compliant), legal, mental health, and financial domains.
  
• Demonstrate cultural sensitivity and professionalism in every interaction.
• Maintain strict neutrality and confidentiality.

Requirements

Non-Negotiable Qualifications

• Native or near-native fluency in both Spanish and English (ILR Level 4+ / CEFR C2 in both languages)
  
• Strong knowledge of medical, legal, and business terminology.
• Strong consecutive interpretation, memory retention and note-taking technique.
• Exceptional active listening, code-switching agility, and register flexibility (from clinical to conversational)
  
• Reliable internet connection and professional remote setup (camera, headset, quiet environment).
• Commitment to Kaizen’s philosophy of continuous improvement and client‑centered service.

Technical Requirements

To ensure the highest quality of service for our clients, we require the following setup:

Hardware:

• OS: Windows 10/11 or macOS 12.7+ (fully updated). Note: Remote/Virtual PCs are not permitted.
• Specs: CPU Intel 6th Gen (i5-6xxx) or AMD equivalent; 8GB RAM minimum.
• Internet: Wired connection via Starlink, xDSL, Coaxial, or Fiber. (No LTE/4G or Wi-Fi).
• Audio/Video: USB wired headset with uni-directional mic; 1080p camera.

Professional Presence:

• Background: Solid white or blue background with professional lighting (ring lights recommended).
• Attire: Formal business attire (e.g., blouses, formal shirts/ties).
  

Kaizen Citizenship

• Participate in product feedback loops, sharing friction points and improvement ideas directly with the quality and operations teams.
  
• Represent Kaizen's values in every session: timeliness, professionalism, empathy, and continuous improvement.
• Maintain technical readiness: stable internet, compatible hardware, and a distraction-free, HIPAA-conscious workspace.

Compensation & Benefits

• Competitive hourly rate aligned with top‑tier global standards.
• 1:1 monthly Kaizen coaching session with a senior quality coach.
• Interpreter-first culture: we will never treat you as a commodity, a headset, or a per-minute metric.
  
• Flexible scheduling with remote work opportunities.
• Direct access to founders, where your ideas will be heard, debated, and often implemented
  
• Career laddering from Interpreter → Senior Interpreter → Quality Coach → Domain Specialist.
  
• The chance to grow with a company that values excellence, innovation, and human connection.