Solution Specialist

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

As a Solution Specialist, you will be a key member of our Information Management and Productivity Solutions team working alongside customers to co-create solutions that transform and modernise the way they work. You will design, build, implement and support Microsoft 365 solutions that strengthen collaboration, information management and productivity, using SharePoint Online, Power Apps and Power Automate alongside Microsoft Teams, OneDrive and Microsoft Purview.

You will also help customers realise the value of Microsoft 365 Copilot and AI by supporting practical use-case discovery, readiness reviews and adoption alongside senior specialists. You will apply responsible AI practices in your own work and build your capability through hands-on learning, demonstrations and contributions to basic Copilot Studio agent configuration, testing and documentation under guidance.

You will deliver a first-class experience for customers of our Intelligent Workplace services. Using a consultative and co-design approach, you will explore customer needs and translate requirements into practical solutions. You will work autonomously on agreed project tasks within a collaborative team, following delivery methodologies, architectural standards and change-management processes, with senior specialists available for guidance and peer review.

This role is part of our Australia and New Zealand team. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best!

As we are an Australia & New Zealand team, for this role will be seeking applications from Australian geographies only.

** Please note that due to customer requirements, this role requires Australian Citizenship and eligibility to undertake a Federal Government NV1 Security Clearance **

What you'll do

As a Solution Specialist - M365 you will be focused on:

• Working with customers to understand their needs, translate business requirements and co-design practical Microsoft 365 solutions.
• Preparing and delivering customer presentations, product demonstrations and workshops that explain solutions clearly and build confidence.
• Designing, configuring, building and deploying solutions using SharePoint Online, Power Apps and Power Automate, with Microsoft Teams, OneDrive and Microsoft Purview.
• Delivering agreed project tasks using our delivery methodology, managing your work to meet scope, budgets, schedules and deliverables.
• Producing and maintaining solution designs, configuration guides, recommendation reports and accurate systems as-built documentation.
• Supporting architectural governance, peer reviews and risk assessment, and following agreed technical standards and change-management processes.
• Providing responsive ongoing support within agreed service levels, monitoring performance, resolving issues and documenting incidents and resolutions.
• Designing and supporting information management practices, including metadata, classification, document control, records management, retention and disposal, data loss prevention and access control.
• Contributing to migration and modernisation activities, using tools such as ShareGate and AvePoint where appropriate to the solution.
• Supporting Microsoft 365 Copilot use-case discovery and readiness reviews alongside senior specialists, including content quality, permissions, information protection and governance.
• Assisting with Copilot demonstrations, workshops and training so customers can use AI effectively, securely and responsibly in their day-to-day work.
• Contributing to basic Copilot Studio agent configuration, testing and documentation under guidance, as you develop your agent-building skills.
• Building customer capability through demonstrations, training materials, training and knowledge transfer.
• Providing accurate scope and effort estimates for proposals and supporting presales activities.
• Reporting progress in a timely manner, escalating issues and risks, and following recognised service-management and change/release processes.
• Sharing knowledge with colleagues and identifying practical opportunities for automation and AI that improve customer outcomes.
• Supporting occasional after-hours project or operational work when required.
• We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring:

• Required experience:

• 2–5 years of relevant technical experience in a commercial environment, with the ability to work autonomously within a team.
• Strong hands-on knowledge of core Microsoft 365 services, including SharePoint Online, Microsoft Teams, OneDrive and Microsoft Purview.
• Experience designing, building and implementing solutions using Power Apps and Power Automate.
• Proficiency with PowerShell scripting for administration and automation.
• A solid working knowledge of information management principles, including metadata, classification, records management, retention, information protection and access control.
• Proven ability to produce clear solution designs, configuration guides and as-built documentation.
• Strong business awareness and the ability to translate business requirements into practical technical solutions.
• Strong problem-solving skills, customer empathy and a commitment to responsive support and effective issue resolution.
• Clear written and verbal communication, presentation and stakeholder-management skills.
• Good time and priority management, with a track record of delivering agreed work within budgets and schedules.
• Familiarity with and hands-on use of Microsoft 365 Copilot for common productivity use cases, with a willingness to keep learning as the technology evolves.
• Understanding of safe prompting, validation of AI-generated outputs and responsible AI use, including permissions, sensitive information and oversharing risks.

Nice to have:

• Previous customer-facing technical consulting experience.
• Exposure to AvePoint tools such as Opus, Backup, Cloud Governance, Policies and Insights and Fly.
• Experience using Microsoft 365 migration tools such as ShareGate and AvePoint Fly.
• Knowledge of Microsoft 365 backup and archiving solutions.
• Experience with modern DevOps tools and practices.
• Experience developing custom solutions using SharePoint Framework (SPFx), React, JavaScript, HTML and CSS.
• Knowledge of records-management regulations and compliance requirements.
• Basic experience building Copilot Studio agents, including configuring knowledge sources and instructions and testing responses.
• A tertiary qualification in Information Technology, Computer Science or a related discipline.
• ITIL certification.
• Technical writing or presentation training.

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.