Solar Sale Support

About This Role

The Sales Support Specialist provides day-to-day operational support to the sales team, helping ensure a smooth process from initial customer engagement through project progression. This role serves as a key point of contact for internal sales representatives, assisting with questions, troubleshooting issues, coordinating project updates, and helping projects move efficiently through the solar pipeline.

The ideal candidate is organized, adaptable, customer-focused, and able to manage multiple priorities in a fast-paced environment.

Overall Responsibilities

• Provide real-time support to sales representatives through phone, chat, email, and internal communication channels
• Assist with general sales inquiries and help resolve questions related to project status, documentation, and next steps
• Support the preparation and completion of change orders and other project-related updates
• Troubleshoot issues alongside sales representatives and operational teams
• Monitor and help manage the flow of projects through the sales and operational pipeline
• Coordinate with permitting, design, scheduling, inspections, and operations teams to obtain project updates
• Communicate accurate and timely information to sales representatives and leadership
• Help maintain organization and consistency within internal systems and processes
• Review project documentation for completeness and accuracy
• Maintain a general understanding of the solar project lifecycle and how projects progress through each stage
• Escalate issues when necessary to ensure timely resolution

Qualifications

• Strong communication and problem-solving skills
• Ability to manage multiple tasks in a fast-paced environment
• Strong attention to detail and organizational skills
• Ability to work independently while supporting a collaborative team environment
• Professional customer service and relationship-building skills
• Comfortable supporting teams through chat, email, phone, and other communication tools
• Proficiency with Microsoft Office and Google Workspace
• Experience with CRM platforms and project tracking systems preferred
• Previous experience in sales support, customer service, project coordination, or administrative support preferred
• Solar industry experience preferred but not required

What We Offer

• $40k - $55k/year
• Opportunities for professional growth and advancement
• Team-focused culture built on accountability, professionalism, and operational excellence
• Opportunity to directly support company growth and customer satisfaction
• Ongoing training and development opportunities

Legal Disclaimer

SpartanX is an Equal Opportunity Employer that values workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against based on disability. For more information, please visit www.eeoc.gov.