Software Trainer 1

Shape what’s next in dental technology.

Join Henry Schein One!

Join a global leader redefining dental practice management and do work that actually matters. At Henry Schein One, we are a team of care catalysts: people who fuel innovation, challenge the status quo, and bring an entrepreneurial mindset to everything we do. Your ideas fuel innovation that enhances patient care and drives real results for practices. 

We don’t just talk about impact; we build it! Backed by a trusted reputation, our leaders foster an inclusive and supportive environment where we stay solely focused on our mission, empowering you to think boldly, collaborate creatively, and grow. We have high expectations for performance and delivering results; as part of a winning team, you’ll work hard, challenge the status quo, and bring a growth mindset. Here, your strengths are recognized, your development matters, and your wins celebrated. 

Shape what’s next in dental technology
Join Henry Schein One!

Join a global leader redefining dental practice management and do work that actually matters. At Henry Schein One, we are a team of care catalysts: people who fuel innovation, challenge the status quo, and bring an entrepreneurial mindset to everything we do. Your ideas fuel innovation that enhances patient care and drives real results for practices. 

We don’t just talk about impact; we build it! Backed by a trusted reputation, our leaders foster an inclusive and supportive environment where we stay solely focused on our mission, empowering you to think boldly, collaborate creatively, and grow. We have high expectations for performance and delivering results; as part of a winning team, you’ll work hard, challenge the status quo, and bring a growth mindset. Here, your strengths are recognized, your development matters, and your wins celebrated. 

This Software Trainer is responsible for providing training and implementation of the suite of Henry Schein One eServices to new or existing customers. Professional, timely and effective customer service expectations are met and/or always exceeded. Work toward and assist in the achievement of individual, team, and department goals.

This position is remote within the United States with up to 10% travel as needed.

What you will do

• Facilitate remote training calls with new and existing customers using standardized curriculum agenda

• Instruct offices using prepared curriculum on each topic

• Provide post training session documentation on related topics

• Maintain updated calendar

• Responsible for excellent time management skills to achieve customer service expectations

• Maintain individual utilization and productivity goals as determined by leadership

• Schedule follow up sessions or webinars with customers as needed

• Provide email communication to offices and other team members as required

• Attend and participate in weekly team meetings

• Document sessions within CRM system

• Work on several different software platforms to retrieve customer data for monitoring

• Maintain an average of 75% of work time on phone with customers

• Maintain a personal CSAT score of 90% or above

• Work with Implementation team members to coordinate Core and eServices training sessions

• Assist Support team members to resolve technical issues for customers

• Provide shadowing opportunities on a limited basis

• Participate in special projects and perform other duties as required based on current business needs

• Practice management software and services including Henry Schein One solutions experience

• Professional training experience

• Dental industry experience

• Proficient with Microsoft Office products

• Basic understanding of industry practices

• Strong time management skills and the ability to prioritize work

• Very good attention to detail and accuracy

• Customer service oriented and ability to work with and resolve complex issues

• Ability to plan and arrange activities

• Strong interpersonal communication skills

• Strong written and verbal communication skills

• Ability to maintain confidential and highly sensitive information

• Ability to work in a team environment

• Ability to multi-task

• Ability to manage conflict

• Capacity to work effectively under pressure

• Analytical thinking

• Oversee small to medium sized projects

• Identify and recommend continuous improvement opportunities

• Establish productive working relationships at multiple levels within the organization

What we are looking for

• Typically 4 or more years of related experience.

• High School graduate, vocational and /or on-the-job training. Bachelor’s degree preferred.

• Ability to work efficiently in a high volume, fast-paced environment

• Follow-up skills, prioritization, and communication skills

• Basic product and shipping knowledge

• Strong data entry and computer skills; including email, Microsoft Word, Microsoft Outlook, Microsoft Excel, and AS400, or comparable system

• Focus on internal and external customer service

• Strong time management skills and the ability to prioritize work and meet deadlines

• Attention to detail and accuracy

• Customer service oriented and ability to work with complex issues

• Interpersonal communication skills

• Written and verbal communication skills

• Ability to maintain confidential and highly sensitive information

• Ability to work in a team environment

• Ability to multi-task

• Establish productive working relationships at multiple levels within the organization

• Ability to manage conflict

• Capacity to work under pressure

The posted range for this position is $52,056-$58,320, which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience, current skills, location/labor market, internal equity, etc. This position is eligible for a target bonus not reflected in the posted range.

What you’ll gain as a #TeamSchein member

A robust benefits package including health coverage, retirement savings with company match, paid time off, parental leave, wellbeing resources, education support, and MORE!

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

Unfortunately, Henry Schein One is not currently hiring individuals residing in North Dakota, Rhode Island, Vermont, Delaware, Hawaii, Puerto Rico and other US territories.
 

What you get as a Henry Schein One Employee

• A great place to work with fantastic people.

• A career in the healthcare technology industry, with the ability to grow and realize your full potential.

• Competitive compensation.

• Excellent benefits package! Medical, Dental and Vision Coverage, 401K Plan with Company Match, Paid Time Off (PTO), Paid Parental Leave, Short Term Disability, Work Life Assistance Program, Health Savings and Flexible Spending Accounts, Education Benefits, Worldwide Scholarship Program, Volunteer Opportunities, and more.

*Benefits may vary by location or status.

Henry Schein One is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

Fraud Alert

Henry Schein has recently been made aware of multiple scams where unauthorized individuals are using Henry Schein's name and logo to solicit potential job seekers for employment.

Please be advised that Henry Schein's official U.S. website is www.henryschein.com. Any other format is not genuine. Any jobs posted by Henry Schein or its recruiters on the internet may be accessed through Henry Schein's on-line "career opportunities" portal through this official website. Applicants who wish to seek employment with Henry Schein are advised to verify the job posting through this portal.

No money transfers, payments of any kind, or credit card numbers, will EVER be requested from applicants by Henry Schein or any recruiters on its behalf, at any point in the recruitment process.