Slovak Speaking Customer Service for IT Company in Greece

Patrique Mercier Recruitment FR is delighted to announce an exciting opportunity for a Slovak Speaking Customer Service Representative for a leading IT company based in Greece. This position is perfect for individuals looking to leverage their language skills in a dynamic and innovative environment while providing exceptional support to Slovak-speaking clients.

Responsibilities

• Provide outstanding customer service to Slovak-speaking clients via phone, email, and chat, addressing inquiries related to IT products and services.
• Assist clients with technical issues, product information, and general customer support.
• Guide customers through troubleshooting processes and provide effective solutions to enhance their experience.
• Document all customer interactions and maintain accurate records for follow-up and reporting.
• Collaborate with technical teams to resolve customer issues and improve service delivery.
• Stay informed about the latest IT solutions and company offerings to provide accurate information to customers.
• Handle customer feedback and complaints professionally, ensuring a high level of customer satisfaction.

Requirements

• Fluency in Slovak and English, both written and spoken.
• Experience in customer service, preferably in the IT or technology sector.
• Strong communication skills with a customer-centric approach.
• Ability to troubleshoot technical issues and effectively communicate solutions to clients.
• Proficiency in customer service software and Microsoft Office applications.
• Detail-oriented with strong organizational skills and the ability to work in a fast-paced environment.
• Willingness to learn about new technologies and products.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks