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Act as the primary responder for high-priority production incidents during Australian business hours. Collaborate with global teams to identify recurring support patterns and implement product enhancements.
This is a remote position.
Incident Ownership: Act as the primary responder for high-priority production incidents during the Australian business day.
Product Evolution: Work with the core product team to identify recurring support patterns and develop fixes and feature enhancements.
Collaboration: Participate in daily handovers with EMEA and US teams to ensure seamless continuity of operations.
Mentorship: Help foster a collaborative culture, sharing knowledge and performing code reviews.
Experience: 5+ years in SRE, DevOps, or high-level Product Support roles.
Technical Stack: Proficiency in AWS/GCP, Bazel, gRPC, Java/Golang/Python.
Mindset: A "team-first" attitude. You understand that local success depends on the collective health and communication of the AU pod.
Communication: Exceptional ability to document complex issues for a global, asynchronous audience.
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