ServiceNow Solution Architect
Posted an hour ago
Worldwide
⭐
10+ years experience
Please mention DailyRemote when applying
AI Summary
Lead the design, delivery, and scaling of ServiceNow ITSM and CSM solutions while ensuring platform governance and security. Provide technical leadership, mentor developers, and collaborate with stakeholders to implement AI-enabled automation.
This is a remote position.
Overview
We are looking for a ServiceNow Solution Architect to lead the design, delivery, and scaling of ServiceNow solutions. This role focuses on ITSM and CSM architecture, platform governance, automation, and providing technical leadership to ensure scalable, secure, and ITILaligned ServiceNow implementations.
What we Need
- Lead end‑to‑end ServiceNow ITSM & CSM solution architecture
- Drive architecture standards, governance, and best practices
- Design automation and AI‑enabled solutions (Flow Designer, Virtual Agent, Predictive Intelligence)
- Lead solution workshops and provide architectural guidance during delivery
- Support pre‑sales solutioning, estimations, and proposals
- Ensure platform scalability, security, and long‑term maintainability
- Collaborate closely with senior stakeholders and delivery teams
- Provide oversight on integrations, upgrades, and complex implementations
- Mentor and guide ServiceNow developers and consultants
- 8+ years of ServiceNow / enterprise IT experience
- CSA required, CIS ITSM/CSM (minimum two), CTA preferred
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