Design, configure, and deploy ServiceNow EmployeeWorks capabilities including workflows, automation, and integrations. Collaborate with stakeholders to translate business requirements into scalable technical solutions while ensuring platform stability.
Job description
We are seeking a Senior Technical Consultant to design and deliver employee experiences on ServiceNow EmployeeWorks. This role requires EmployeeWorks enablement and hands-on implementation experience with Otto or Employeeworks Slate. The consultant should be ready to contribute with minimal ramp-up.
Responsibility
Design, configure, and deploy EmployeeWorks capabilities, including employee-facing experiences, workflows, automation, and integrations.
Turn business requirements and user stories into scalable technical solutions.
Build and maintain Flow Designer flows, IntegrationHub integrations, scripts, access controls, and REST/SOAP connections.
Configure Employee Center features such as content, navigation, search, and personalized experiences.
Work with architects, business process consultants, developers, product owners, and customer stakeholders on solution design and delivery.
Troubleshoot platform and integration issues; support testing, defect resolution, deployment, and production stabilization.
Apply ServiceNow development, security, and upgrade-safe configuration practices.
Required Skills
Strong ServiceNow development and configuration experience, including JavaScript, Glide APIs, Business Rules, Script Includes, Client Scripts, UI Policies, and ACLs.
Mandatory EmployeeWorks enablement and hands-on Otto or Employee Slate implementation experience.
Experience with Employee Center, employee experience capabilities, HR Service Delivery, and employee-facing workflows.
Working knowledge of Flow Designer, IntegrationHub, REST/SOAP APIs, authentication, and third-party integrations.
Understanding of ServiceNow data models, roles, access controls, App Engine or scoped applications, and Service Portal or UI Builder.
Experience delivering ServiceNow work in an Agile/Scrum environment.
Certifications
ServiceNow Certified System Administrator (CSA) and EmployeeWorks Otto/Slate enablement are expected. Relevant EmployeeWorks or Employee Experience training is valuable. CIS-HR, CAD, App Engine, Flow Designer, or IntegrationHub credentials are preferred. Experience with Automated Test Framework (ATF) is a plus.
“I was the first applicant for a remote marketing position that got listed on the company website the same day I applied. Had an interview within 48 hours!”
— Sarah J.
·
Marketing Manager
★★★★★
Verified
