The specialist will facilitate requirements gathering and translate customer mission needs into technical solutions within the ServiceNow platform. They are responsible for managing the agile backlog, developing user stories, and ensuring alignment between technical configurations and business requirements.
This position will support our O&M / Sustainment agile development program by overseeing the agile requirements development and management including defining customers' mission and problem needs. The candidate for this position is responsible for leading the requirements gathering process and ensuring that solutions are aligned with customers’ mission needs and the ServiceNow platform.
Clearance:Must be U.S. Citizen to be eligible for DoD Secret security clearance.
Core Work Hours: 7:00 am - 4:00 pm (EST) Monday – Friday, except Government Holidays
Primary Responsibilities include:
Facilitate, coordinate, and engage with customer mission and product owners to identify, define, and create respective use cases to generate the requirements and acceptance criteria needed for the user stories. Work closely with stakeholders to define requirements, document them, and translate them into technical solutions and supporting acceptance criteria.
Demonstrate ServiceNow (including Platform, ITSM+, HAM, and WSD ) configuration knowledge (e.g. user / group, catalog items, workflow, etc) on various technical meetings with the customers and program team to derive identification and define clear use cases leading to development of epics, themes, and technical requirements and acceptance criteria.
Develop and update the Software Requirements Document with detailed technical and functional specifications for each user story requirements.
Assist with scope definition and level of effort estimation working with Solutions Architect and SCRUM Master.
Identify the critical requirements/use cases that need to be routinely regression tested
Qualifications:
4+ years of ServiceNow platform and configuration knowledge and experiences.
Excellent oral and written communication skills, team work, and customer engagement experience.
Requirements development and management in an Agile Environment including sprint planning, management, backlog grooming, and user story development.
4+ years of experience working as Requirements Specialist supporting an Agile Development Program - ServiceNow agile development domain is a must.
Strong knowledge of ServiceNow configurations, Best Practices, and ongoing knowledge of latest ServiceNow features.
Experience with the ServiceNow HAM and/or WSD Modules
Current ServiceNow CSA
Our Company Overview Business Computers Management Consulting Group, LLC (BCMC) is a small business specializing in Information Technology (IT), Cybersecurity, Information Assurance (IA), SOA, Big Data Management, Program Management, and more for Federal, State, and Local agencies. We possess highly skilled engineers, providing innovative solutions backed by strong past performances. We are ISO 9001:2015, ISO 27001:2013, 20000:2018, and CMMI L3 certified and registered promising highest quality and services to all of our clients.
Benefits Extremely competitive salary 95% employer paid for employee medical, dental, & vision coverages 100% employer paid for employee life, STD & LTD disability coverages 401k with company match Flexible Spending Account (FSA) for dependent & health care 11 standard holidays & 3 weeks of annual leave
“I was the first applicant for a remote marketing position that got listed on the company website the same day I applied. Had an interview within 48 hours!”
— Sarah J.
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Marketing Manager
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