ServiceNow HR Service Delivery (HRSD) Integration
Posted 2 hours ago
Worldwide
⭐
5-10 years experience
Please mention DailyRemote when applying
AI Summary
Design, implement, and maintain scalable integrations between ServiceNow HRSD and Workday using IntegrationHub and custom APIs. Configure core HRSD modules and develop automated workflows to ensure seamless data synchronization and system performance.
This is a remote position.
Key Responsibilities
Integration Architecture & Implementation
* Design, build, test, and maintain robust, scalable integrations between ServiceNow HRSD and Workday using IntegrationHub (Workday HR Spoke), custom REST/SOAP Web Services, and APIs.
* Configure real-time and scheduled inbound/outbound data flows between Workday (source of truth for HCM) and ServiceNow HR Profiles/Tables (Worker Profile, Job/Org Data, Direct Reports).
* Set up webhooks, data mappings, error-handling mechanisms, and logs to ensure high data integrity, system security, and performance across platforms.
ServiceNow HRSD Development & Customization
* Perform custom scripting across ServiceNow using JavaScript, Glide APIs (GlideRecord, GlideSystem, GlideAjax), Business Rules, Client Scripts, UI Policies, and Script Includes.
* Configure and customize core HRSD modules: HR Case Management, HR Criteria, HR Profile Security, Lifecycle Events, HR Service Catalog, and Employee Center.
* Build automated workflows using Flow Designer and workflow engines to trigger Workday transactions or pull Workday To-Dos/data directly into Employee Center widgets or Virtual Agent topics.
Maintenance & Technical Leadership
* Troubleshoot complex data sync issues, API failures, payload transformations, and script performance bottlenecks between ServiceNow and Workday.
* Collaborate with HR business stakeholders, platform architects, and Workday administrators to gather requirements and translate them into technical designs.
* Adhere to ServiceNow development best practices, maintain code hygiene, and document architecture, integration mapping specs, and data flows
* Design, build, test, and maintain robust, scalable integrations between ServiceNow HRSD and Workday using IntegrationHub (Workday HR Spoke), custom REST/SOAP Web Services, and APIs.
* Configure real-time and scheduled inbound/outbound data flows between Workday (source of truth for HCM) and ServiceNow HR Profiles/Tables (Worker Profile, Job/Org Data, Direct Reports).
* Set up webhooks, data mappings, error-handling mechanisms, and logs to ensure high data integrity, system security, and performance across platforms.
ServiceNow HRSD Development & Customization
* Perform custom scripting across ServiceNow using JavaScript, Glide APIs (GlideRecord, GlideSystem, GlideAjax), Business Rules, Client Scripts, UI Policies, and Script Includes.
* Configure and customize core HRSD modules: HR Case Management, HR Criteria, HR Profile Security, Lifecycle Events, HR Service Catalog, and Employee Center.
* Build automated workflows using Flow Designer and workflow engines to trigger Workday transactions or pull Workday To-Dos/data directly into Employee Center widgets or Virtual Agent topics.
Maintenance & Technical Leadership
* Troubleshoot complex data sync issues, API failures, payload transformations, and script performance bottlenecks between ServiceNow and Workday.
* Collaborate with HR business stakeholders, platform architects, and Workday administrators to gather requirements and translate them into technical designs.
* Adhere to ServiceNow development best practices, maintain code hygiene, and document architecture, integration mapping specs, and data flows
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