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AI Summary
Lead the development, maintenance, and enhancement of complex scoped ServiceNow applications within a secure federal environment. This includes designing customizations, managing integrations with external systems, and providing expert support during platform upgrades.
Position Overview
This role is responsible for delivering high-quality software engineering support using an Agile Kanban methodology. The personnel will work closely with Product Owners and technical stakeholders to maintain, enhance, and support these applications in a secure, compliant federal environment.
This role is responsible for delivering high-quality software engineering support using an Agile Kanban methodology. The personnel will work closely with Product Owners and technical stakeholders to maintain, enhance, and support these applications in a secure, compliant federal environment.
Key Responsibilities
- Lead all development, maintenance, and enhancement activities for three complex scoped ServiceNow applications.
- Design, develop, test, and implement customizations using ServiceNow best practices, including Business Rules, Client Scripts, UI Actions, Workflows, Flow Designer, Script Includes, and Transform Maps.
- Maintain and enhance Angular JS frontend components and Service Portal user experiences.
- Develop and maintain integrations with external library systems, MID Server processes, and other internal/external systems.
- Create and customize bibliographic record interfaces and data ingestion processes using industry standards.
- Provide expert support during annual ServiceNow platform upgrades and patches, including impact analysis, regression testing, and remediation.
- Troubleshoot complex production issues and implement timely resolutions.
- Work within formal change management, SDLC, and security processes to promote code through Development, Test, and Production environments.
- Mentor client staff and ensure knowledge transfer on application architecture and custom functionality.
- Contribute to agile ceremonies, backlog refinement, and delivery of production-ready code and documentation.
- Ensure all deliverables meet coding standards, accessibility, security, and performance requirements.
Required Qualifications
- Minimum 12+ years of IT experience, with 7+ years of hands-on ServiceNow development and architecture experience.
- Proven experience designing and developing complex, scoped ServiceNow applications.
- Strong expertise in Angular JS, HTML, CSS, JavaScript, and Service Portal development.
- Deep knowledge of the ServiceNow Customer Service Management (CSM) module.
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Active Certifications (must be verifiable):
- ServiceNow Certified Administrator
- ServiceNow Certified Application Developer
- ServiceNow Certified Implementation Specialist
- ITIL v3 (or higher)
- Must understand MARC and ONIX standards. Familiarity with ISO standards and conventions for ISBN, ISSN, ISNI
- Strong understanding of JSON, REST APIs, XML, and MID Server architecture.
- Experience working in Agile/Kanban environments with story point estimation.
Preferred Qualifications
- Prior experience supporting library, archival, publishing, or similar content management systems.
- Experience with ServiceNow Flow Designer and Integration Hub.
- Familiarity with federal records management and Controlled Unclassified Information (CUI) requirements.
Security & Compliance
- Must be able to successfully complete federal contractor fitness/background investigation.
- Must complete annual mandatory IT Security and Records Management training.
This is a remote position.
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