ServiceNow Developer

SAIC is seeking a ServiceNow Developer to make a difference for national security by joining a team of dedicated IT professionals who will sustain, modernize and transform the enterprise IT capabilities for the Defense Counterintelligence and Security Agency (DCSA).  The Air Force, Space & Intel Business Group (AFSI) of SAIC is seeking a ServiceNow Developer to support a transformational infrastructure program for DCSA. 

SAIC is proud to be supporting DCSA in safeguarding our nation’s information. DCSA is the designated oversight authority on the accreditation of classified facilities, information systems, and the insider threat program. This involves security oversight of more than 10,000 companies and approximately 13,000 facilities involved in classified work throughout the DoD and 31 Federal agencies. 

Specifically, on the DCSA One IT program, SAIC will provide an enterprise IT solution that delivers highly secure and adaptable IT infrastructure, provide customer support, and cutting-edge technologies that support operations and advance the DCSA mission under a single IT environment (i.e., One IT).

This position is remote with up to 10% travel.

Job Description 

• Performs software engineering activities in support of the Program Executive Office (PEO) to drive transformative change in IT resource planning and execution using the Acquisition and Budget Management (ABM) Tool and the ServiceNow platform as part of overall transformation efforts to provide innovative, emergent, and continual business process and enterprise IT solution improvements to the DCSA OCIO environment IAW DoD and DCSA OCIO policies, procedures, and data standards. 
• As part of an Agile team, uses a tailored SAFe Agile DevSecOps Scrum process to design, develop, document, test, and debug ServiceNow software. 
• Transforms and integrates software applications using innovative solutions to solve identified problems. 
• Prepares operating instructions and ensures software standards are met. 
• Investigates and applies analytics best practices to deliver Dashboards within ServiceNow to convey digestible and interactive graphics for more informed decision-making capabilities. 
• Performs architecture design, prototyping, proofs of concept, development of standards and test plans, code and module design, and data solution debugging. 
• Performs testing for movement from development to production. 
• Ensures existence of backup and recovery capabilities, as well as disaster recovery/business continuity plans and other procedure and system documentation. 
• Remains abreast of, implements, and executes processes for complying with Government data and security standards. 
• Researches, suggests, and implements emerging technologies, services, and protocols. 
• The ServiceNow Developer will support the development, implementation, and maintenance of the ServiceNow platform with a particular focus on managing workflows, tracking development stories, ensuring knowledgebase and SOP updates, and supporting help desk incident ticket resolution. The developer will work closely with business analysts, project managers, and technical teams to enhance system capabilities and optimize IT service management processes.

Responsibilities

• Performs software engineering activities in support of the Program Executive Office (PEO) to drive transformative change in IT resource planning and execution using the Acquisition and Budget Management (ABM) Tool and the ServiceNow platform as part of overall transformation efforts to provide innovative, emergent, and continual business process and enterprise IT solution improvements to the DCSA OCIO environment IAW DoD and DCSA OCIO policies, procedures, and data standards. 
• As part of an Agile team, uses a tailored SAFe Agile DevSecOps Scrum process to design, develop, document, test, and debug ServiceNow software. 
• Transforms and integrates software applications using innovative solutions to solve identified problems. 
• Prepares operating instructions and ensures software standards are met. 
• Investigates and applies analytics best practices to deliver Dashboards within ServiceNow to convey digestible and interactive graphics for more informed decision-making capabilities. 
• Performs architecture design, prototyping, proofs of concept, development of standards and test plans, code and module design, and data solution debugging. 
• Performs testing for movement from development to production. 
• Ensures existence of backup and recovery capabilities, as well as disaster recovery/business continuity plans and other procedure and system documentation. 
• Remains abreast of, implements, and executes processes for complying with Government data and security standards. 
• Researches, suggests, and implements emerging technologies, services, and protocols. 
• The ServiceNow Developer will support the development, implementation, and maintenance of the ServiceNow platform with a particular focus on managing workflows, tracking development stories, ensuring knowledgebase and SOP updates, and supporting help desk incident ticket resolution. The developer will work closely with business analysts, project managers, and technical teams to enhance system capabilities and optimize IT service management processes.