ServiceNow Architect (Work from Home)
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AI Summary
The role involves leading technical workshops and requirements gathering sessions while developing and maintaining architectural standards, roadmaps, and documentation for the ServiceNow platform. This position also requires providing guidance to developers and ensuring platform scalability, performance, and security.
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SPECIFIC DUTIES AND RESPONSIBILITIES |
- Lead technical workshops and requirements gathering sessions with business and IT stakeholders.
- Develop and maintain architectural standards, roadmaps, and documentation.
- Provide guidance and mentorship to ServiceNow developers and administrators.
- Ensure platform scalability, performance, and security.
- Collaborate with cross-functional teams to integrate ServiceNow with other enterprise systems.
- Stay current with ServiceNow releases and new features, recommending adoption where appropriate.
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COMPETENCIES |
Core Competencies (Must-have Competencies)
- Bachelor’s degree in Computer Science, Information Systems, or related field.
- Minimum of 5+ years of experience with ServiceNow, including 2+ years in an architect role.
- Proven experience designing and implementing ServiceNow modules and custom applications.
- Strong understanding of ServiceNow architecture, data model, and APIs.
- ServiceNow Certified System Administrator and Certified Implementation Specialist (CIS) in one or more modules.
- Excellent communication, leadership, and stakeholder management skills.
Complementary Competencies
- Experience with Agile methodologies and DevOps practices.
- Knowledge of the ITIL framework and processes.
- Familiarity with scripting languages (JavaScript, Glide Script).
- Experience with integrations using REST/SOAP APIs.
- Experience with the Field Service Management (FSM) module is a nice-to-have.
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QUALIFICATIONS |
Work Conditions
- Work From Home Set-up
- Schedule: 4 PM – 1 AM MNL
- Amenable to adjust to business needs during deployment (night of EST hours).
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