ServiceNow Architect

POSITION TITLE: Architect

ABOUT US: 
At Intact Technology, we are driven by a shared commitment to customer success, employee fulfillment, and meaningful impact. We combine human ingenuity with intelligent tools to deliver smarter solutions, faster outcomes, and exceptional value for our clients and partners.

We operate in an AI-enabled, outcome-based delivery model, where technology accelerates execution and our teams focus on judgment, problem solving, client impact, and accountability. Success at Intact requires the ability to leverage tools effectively while applying a critical, thoughtful approach to client situations and delivery outcomes.

Our culture is built around individuality, autonomy, and empowerment, with the freedom to think creatively, act boldly, and make an impact. We support that with a flexible work environment, comprehensive benefits, and continued investment in learning and career growth.
 
THE ROLE: 

The Architect serves as a trusted technical advisor and architectural lead for complex ServiceNow implementations. Working closely with client stakeholders, technology leaders, and delivery teams, this role translates business and technical requirements into scalable, sustainable ServiceNow solutions.

The Architect provides architectural direction across the platform, including integrations, data and service models, security considerations, governance, and multi-module solution design. They guide technical decisions, identify architectural risks and dependencies, and ensure solutions align with customer requirements, ServiceNow best practices, and broader technology standards.

This role combines hands-on solution architecture with strong client engagement, partnering with developers and cross-functional teams to solve complex technical challenges and successfully deliver ServiceNow capabilities.
 
TO BE SUCCESSFUL HERE YOU WILL: 

REQUIRED QUALIFICATIONS:

OUR TALENT VISION:

OUR BENEFITS:

• Ongoing personal and professional development opportunities. 
• Flexible paid time off, plus 12 paid holidays. 
• Premium healthcare plans — Medical, Dental, Vision — including HSA and FSA options. 
• Qualified 401(k) program. 

PHYSICAL DEMANDS

This position is primarily sedentary and requires the ability to maintain focus on computer screens for extended periods. Frequent interaction with team members is necessary to clearly articulate ideas and information. The role involves extensive reading, transcribing, and repetitive hand and wrist motions related to typing and/or using a mouse. Reasonable accommodation may be provided to enable qualified individuals with disabilities to perform essential job functions.

WORK ENVIRONMENT 

The work is primarily performed in a remote setting with occasional travel for on-site client meetings or company training sessions. A dedicated workspace with reliable internet access, the ability to collaborate using digital communication tools (e.g. Teams chat and video calling), and the capacity to manage tasks independently is required.

EQUAL OPPORTUNITY EMPLOYER

Intact is an Equal Opportunity Employer, including protected veterans and individuals with disabilities. We are committed to providing equal employment opportunities without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status under applicable law.

DISCLAIMER

This job posting is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all duties, responsibilities, and qualifications required for this role. Nothing in this posting constitutes a contract of employment. Duties and responsibilities may change as business needs evolve.

If you require assistance or accommodation during the application process, please contact HR@intact-tech.com to make arrangements.