For Employers

HTG, Inc.

Service Desk Monitoring

Posted 2 hours ago

United States

$25 per hour

2-5 years experience

Apply Now

Please mention DailyRemote when applying

Resume match Tailor resume Interview prep Cover letter

Take a practice interview with our AI Our AI reads this job post, asks what a hiring manager would ask, and scores each answer. Practice with AI now

Tailor your resume to this job

One click makes a copy of your resume for this role, scores it against the posting, and proposes edits line by line. Your default resume is never changed.

Job match score for this posting
Edits you accept or skip, no invented facts
Download it when it reads right: TXT free, PDF with Premium

Tailor my resume

Create a cover letter for this job

Upload your resume and we draft a letter for this exact role, tailored to what it asks for.

Tailored to this role
Based on your resume
Fully editable

Create my cover letter

AI Summary

Monitor the service desk queue and respond to incidents according to priority SLAs and system alerts. Coordinate request and change tasks while providing excellent customer service and performing assigned SOX controls.

This is a NIGHT SHIFT from 1900 - 0700 * Please do not apply for this position if you cannot stay awake for the shift. Please do not apply for this position if you are not local to the Portland/Vancouver WA area. Your application will automatically be denied.

Monitor the SDM Assignment Group queue. Respond to incidents appropriately per the Incident priority SLAs and any instructions in the Incident or the Solarwinds or Stonebranch alert. Handle request and change tasks coordinating work and timing as necessary and as requested
complete tickets and tasks assigned to the Service Desk queues
Triage and resolve or route incidents assigned to Service Desk queues
Perform SOX controls as assigned
Perform basic end user requests i.e. password resets, printer issues
Provide excellent customer service