Service Desk Analyst II

Responsibilities:

The Service Desk Analyst II provides technical telephone support to providers and family members regarding the portal and CYBER application.  The Service Desk Analyst, acting as a second tier level of support, are responsible for receiving calls and processing emails related to the MIS system. Incoming calls and emails are logged into the Track-It! system. The Service Desk Analysts are responsible for documenting, in detail, all service requests from MIS users including the call description, course of action taken to investigate the problem, and the final problem resolution. The function is typically performed during normal business hours, but will require “off-hours” support.

Work Arrangement: 
•    Remote  - DE, NJ, NY, PA  must live within 3 hours of Robbinsville NJ
•    Monday-Friday  9:30am-6:00pm
•    With rotating on-call coverage 
 

Education/Experience:

• Associate’s Degree.
• 2-year technical degree preferred or proven success as a Service Desk Analyst.
• Outstanding customer service skills.
• Knowledge of MS Office suite.
• Knowledge of Active Directory - password resets.
• Knowledge of remote desktop.
• SMS

The range displayed in this job posting reflects the minimum and maximum for new hire salaries for the position in the Robbinsville, NJ area.

Within the range, individual pay is determined by additional factors, including, without limitation, job-related skills, experience, and relevant education, certifications, or training. AmeriHealth Caritas associates are eligible to participate in our annual incentive program and will also receive our benefits package, consisting of medical, vision, dental, life insurance, disability insurance, 401(k), paid time off and more.

The targeted hiring range for this role is expected to be between $24.04 and $32.74.

Our Comprehensive Benefits Package

Flexible work solutions including remote options, hybrid work schedules, Competitive pay, Paid time off including holidays and volunteer events, Health insurance coverage for you and your dependents on Day 1, 401(k) Tuition reimbursement and more. 

For roles that are 100% remote or hybrid, you must have access to a reliable high-speed internet connection to support daily job responsibilities. A minimum bandwidth of 50 Mbps download and 5 Mbps upload is required. Those fully remote associates residing in states where service is required by contract, law, or regulation will be allowed to submit for reimbursement.

Your career starts now. We’re looking for the next generation of health care leaders.

At AmeriHealth Caritas, we’re passionate about helping people get care, stay well and build healthy communities. As one of the nation's leaders in health care solutions, we offer our associates the opportunity to impact the lives of millions of people through our national footprint of products, services and award-winning programs. AmeriHealth Caritas is seeking talented, passionate individuals to join our team. Together we can build healthier communities. If you want to make a difference, we’d like to hear from you.

Headquartered in Newtown Square, AmeriHealth Caritas is a mission-driven organization with more than 30 years of experience. We deliver comprehensive, outcomes-driven care to those who need it most. We offer integrated managed care products, pharmaceutical benefit management and specialty pharmacy services, behavioral health services, and other administrative services.

Discover more about us at www.amerihealthcaritas.com.