Service Design and Marketing- Online Facilitation

This is a remote position.

BHO3001-Service Design and Marketing

As an experienced online educator (LINC Fellow), the candidate will work as an independent contractor of LINC and serve a diverse international student body for Undergraduate-level programs studying at premier Australian and Asian universities. Candidate must possess strong knowledge of service design and services marketing principles, particularly in creating customer value through effective service experiences. They should be able to support students in applying the services marketing mix, evaluating service quality, and developing customer-centric strategies that enhance customer satisfaction and organisational performance. 

Key Skills Required

• Service design
  

• Services marketing
  

• Services marketing mix
  

• Customer value creation
  

• Service quality management
  

• Customer experience
  

• Marketing strategy
  

• Customer-centric decision-making 
  

Desired Candidate Profile 

• Masters or Bachelors Degree with distinction or first-class from a top university in India;
  

• At least 3+ years of teaching experience at a leading university or college and/or professional experience in the last 5 years in the relevant fields (Note: Candidates with formal teaching experience at a university or college are preferred);
  

• Empathetic, ambitious, warm and outgoing personality willing to work closely with people from diverse cultures; 
  

• Proficient in English language; excellent oral and written communication
  

• Must possess  a working laptop and have access to high-speed  (>10 MBPS) stable internet connection; 
  

• Ability to quickly learn and use technology platforms for interacting with students, including the host university’s LMS and LINCtrac (training on these platforms will be provided).
  

The candidate needs to be available between 12 pm to 6 pm every day.

Roles & Responsibilities 

LINC Fellows will be responsible for providing: 

1. Subject matter guidance to a group of 20-25 undergraduate online students;  
   

2. Support in learning skills like academic writing, research and time management; 
   

3. Conduct 1:1 sessions for doubt-resolution, academic guidance and assessment draft reviews;
   

4. Guidance on relevant reference material; 
   

5. Assessment marking with long-form feedback 
   

6. Management of discussion forums; and
   

7. Proactive, prompt and personalised support to student queries and issues.
   

LINC Fellows will be expected to promptly interact with students over email, or calls / online sessions from locations of their convenience (e.g. home, office, etc.).