Service Delivery Manager

Your future role at a glance

Location: Remote 

Department: Applications and Platforms

Schedule: Full-time

Salary: $125,689.26 to $170,049.54 per year

Eligible for an annual bonus incentive 

#LI-Remote

How you'll make an impact in this role

• Lead the strategic roadmap and operational delivery of the enterprise platform to align software solutions with broader organizational goals.
• Oversee multi-vendor delivery performance, resource allocations, and timekeeping metrics for 35–50 service provider staff members.
• Champion a cohesive "One Team" culture to eliminate delivery silos between external vendor staff and internal product teams.
• Mentor and guide internal Product Managers and Product Analysts to foster technical growth and elevate platform execution standards.
• Align executive leadership, vendor managers, and cross-functional development teams to ensure high-quality, compliant software releases.

What minimum qualifications you'll need

Education:

• High School diploma equivalency with 3 years of cumulative experience OR Associate'sdegree/Bachelor's degree with 2 years of cumulative experience OR 7 years of applicable cumulative job specific experience required.
• 3 years of leadership or management experience preferred.

What additional requirements you'll need

• 10 years of progressive experience managing enterprise software platform delivery and external vendor teams.
• Proven track record leading multi-application software environments within a large-scale, complex enterprise ecosystem.
• Documented experience providing direct technical mentorship to product managers, business analysts, or software delivery teams.

Life at Ascension: Where purpose meets opportunity

Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 97,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you’ll find an inclusive and supportive environment where your contributions truly matter.

Equal employment opportunity employer

Equal employment opportunity employer

Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.

Fraud prevention notice

Prospective applicants should be vigilant against fraudulent job offers and interview requests. Scammers may use sophisticated tactics to impersonate Ascension employees. To ensure your safety, please remember: Ascension will never ask for payment or to provide banking or financial information as part of the job application or hiring process. Our legitimate email communications will always come from an @ascension.org email address; do not trust other domains, and an official offer will only be extended to candidates who have completed a job application through our authorized applicant tracking system.

E-Verify statement

Employer participates in the Electronic Employment Verification Program. Please click here for more information.

Benefits

Paid time off (PTO)Various health insurance options & wellness plansRetirement benefits including employer match plansLong-term & short-term disabilityEmployee assistance programs (EAP)Parental leave & adoption assistanceTuition reimbursementWays to give back to your community

Benefit options and eligibility vary by position. Compensation varies based on factors including, but not limited to, experience, skills, education, performance, location and salary range at the time of the offer.