Service Architect II

Would providing technical thought leadership to internal and external peers excite you?

Are you excited by the prospect of working with innovative security products?

Partner with the best

Our Global Services & Support (GSS) team provides customers with deep technical and industry expertise. We provide exceptional service to meet evolving needs and maximize value. Our Service Enablement team within ensures Akamai products are designed and built with a serviceability and supportability focus. Partnering with teams across the business we're involved in all stages of the product life cycle.

Job Purpose/USP

As a Service Architect you will act as the voice of the customer and GSS functions throughout product design and development. As an internal consultant across the whole business, you'll help design complex product solutions to deliver serviceability and supportability. Directly impacting Akamai revenues, you'll shape overall product and business strategy and influence at the highest levels.

As a Service Architect II, you will be responsible for:

• Operating as the evangelist of the global services and support division, throughout the product life cycle
• Creating and sharing a strategic vision for serviceable and supportable products
• Defining the technical requirements for product supportability and assess the product against these requirements
• Advocating best practice for the customer and internal teams during product design, development and implementation
• Owning project launch readiness, ensuring all documentation, policies and processes are in place to deliver successfully to customer

Do what you love

To be successful in this role you will:

• Have 5 years of relevant experience and a Bachelor's degree in Computer Science, Engineering, MIS, another related field or its equivalent
• Be well versed in how the internet works, it's networks and protocols e.g. TCP/IP, HTTP, DNS, TLS/SSL
• Demonstrate a good balance of technical and strategic skills
• Display excellent verbal and written communication skills and the ability to articulate to technical and business audiences

About us

At Akamai, we make life better for billions of people, trillions of times a day.
Whether you're streaming live events, scrolling social media, watching your favorite series, or managing your savings, we're the engine behind the scenes. We provide the world's most distributed platform from Cloud to Edge to help the giants of the digital world work faster and stay more secure, making the internet a better experience for everyone.

Our focus is simple:
Cloud and Edge: Running apps closer to users for instant performance.
Security: Neutralizing threats before they ever reach your data.
Content Delivery: Scaling the world's biggest moments without a glitch.
AI: Enabling our customers to build, secure, and scale AI apps on the world's most distributed cloud platform.

At Akamai, we don't just support the internet; we power and protect it, because behind every great digital experience is a massive hidden challenge. And we're the ones who solve it. When millions of people hit play or pay, Akamai ensures it just works.

Benefits at Akamai: We support your health, well-being, finances, and life beyond work. See our benefits.

FlexBase adapts to your job's needs

Akamai's FlexBase program is yet another way we show our commitment to providing employees with an exceptional workplace experience. It's not about telling employees where to work; it's about supporting employees to do their best work.

We trust our incredible employees to work in ways that suit them best: at home, in an office, or a combination of both.